Your Work-life Opportunity:

Our client, an on-demand Courier Service that delivers products ordered through their mobile pp seeks to recruit Real Time Operations Prime Agent

Our Client thrives at providing their customers with a world-class experience. To help us do that, we are looking for a dedicated Prime Agent to join our Centre of Excellence(CoE) team. This elite role is tailored for individuals with a demonstrated track record of precision, integrity, and discretion to manage hyper-sensitive and business-critical tasks.

As a Prime Agent, you will be the go-to expert for handling escalated, complex, or sensitive tasks that require exceptional attention to detail, strategic thinking, and zero-error execution. You will operate in a high-trust environment, contributing directly to the department’s operational quality and resilience.

What you will do:


Handle hyper-sensitive workflows and data with the utmost confidentiality and accuracy.
Own the execution of critical operational processes, ensuring compliance with internal standards and external regulations.
Serve as a bridge between front-line teams and leadership, escalating systemic issues and contributing to process improvement.
Proactively identify areas for improvement and risk, and initiate escalation protocols.
Serve as a quality and process ambassador, driving best practices and mentoring other agents when appropriate.


You have:


Education: Bachelor’s degree in Statistics, Business Administration, Data Analytics or any other relevant field
Experience: in high-trust operational roles, preferably within support or quality control domains.
Exceptional attention to detail and a bias for action under pressure.
Excellent written and verbal communication abilities.
Experience working in a regulated or compliance-heavy environment is a plus.
Ability to work independently and prioritize effectively in a fast-paced environment.


Why Join Us?


Work on zero-error, mission-critical operations that shape platform integrity.
Join a select team of trusted agents empowered to drive change.
Gain visibility and experience with strategic projects and cross-functional initiatives.