KEY RESPONSIBILITIES


Evaluates and reviews all incidents and requests assigned for eventual resolution.
Maintains resolution traction of system core functionality issues like in Loans module.
Evaluates the Loans reports with a view to correcting exceptions using the embedded BSO tools.
Ensures any emergent core issues are escalated and tracked appropriately,
In liaison with Financial Reporting unit, perform analyses of any ad-hoc General Ledger mismatch exceptions.
Analyzes and resolves all T24 2nd Level Requests duly assigned to the team.
Works with the change stakeholders to ensure requisite core banking parameters are inputted in T24, after a change promotion.
In liaison with other IT BSO team members, ensure the Account Statements repository is optimally functional.
Works collaboratively with the business units and project teams on any core banking issues requiring cross-functional collaboration.


MINIMUM POSITION QUALIFICATION REQUIREMENTS 

Particulars  Detail Specific Field or Qualification   Need Type4 

Education 


Bachelor’s degree  Any IT related      RQ 


Professional   Qualifications  


ITIL or any IT related     RQ 
Master’s degree Any IT or Business related   AA 


Total Minimum No of Years Experience Required 


3 Years


Detail Minimum No of Years Need Type5


Experience Area 1 – T24 Core Banking Systems      3 ES 
Experience Area 2 – Credit Operations(AA, LD)     2 ES 
Experience Area 3 – IT Projects    2  ES 
Experience Area 4 – Quality Assurance   2 ES 
Experience Area 5 – Emerging banking Technologies   (e.g. Mobile, Internet, Agency Banking)   2  DE