We are seeking an experienced and dynamic Customer Care Team Leader to oversee and supervise our Administrative Assistants, ensuring smooth front desk operations and a seamless patient experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to enhance service delivery and operational efficiency. Joining Kampala Hospital means being part of a reputable and growing healthcare institution that offers competitive compensation, professional development opportunities, and a supportive work environment.

Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency.
Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
Ensure a seamless and positive client experience by maintaining excellent customer service standards.
Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
Handle complex patient concerns and escalate issues as needed.
Develop and implement customer service policies to improve hospital operations.
Collaborate with various hospital departments to streamline administrative processes.
Monitor and report on front desk performance, providing recommendations for improvement.