Support and plan marketing activities in collaboration with the Marketing Manager.
Develop and execute marketing strategies to drive brand awareness, patient acquisition, and service uptake.
Manage and optimize digital marketing campaigns, including social media, website content, and email marketing.
Plan and oversee experiential marketing initiatives, activations, and community engagement... programs.
Develop and maintain public relations efforts, ensuring positive brand positioning in the market.
Collect, analyze, and collaborate with other departments to implement improvements based on feedback.
Create compelling content for marketing materials, social media, and hospital publications.
Collaborate with internal teams to support business development initiatives and partnerships.
Generate regular reports on team performance, customer satisfaction, and other relevant metrics.
Organize and provide training sessions to enhance brand awareness and service delivery.
Analyze market trends, patient feedback, and competitor strategies to refine marketing efforts.
Ensure all marketing efforts comply with industry regulations and ethical standards. more

We are seeking an experienced and dynamic Customer Care Team Leader to oversee and supervise our Administrative Assistants, ensuring smooth front desk operations and a seamless patient experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to enhance service delivery and operational efficiency. Joining Kampala Hospital means being part of a... reputable and growing healthcare institution that offers competitive compensation, professional development opportunities, and a supportive work environment.

Supervise and manage the team of Administrative Assistants, ensuring high performance and efficiency.
Oversee front desk operations, including patient registration, appointment scheduling, and handling inquiries.
Ensure a seamless and positive client experience by maintaining excellent customer service standards.
Train, mentor, and evaluate administrative staff to enhance their performance and service delivery.
Handle complex patient concerns and escalate issues as needed.
Develop and implement customer service policies to improve hospital operations.
Collaborate with various hospital departments to streamline administrative processes.
Monitor and report on front desk performance, providing recommendations for improvement. more

We are seeking highly motivated and customer-focused Administrative Assistants to join our Front Desk & Customer Service team. This role is integral to ensuring smooth hospital operations, providing excellent patient support, and maintaining an organized and welcoming environment.

Serve as the first point of contact for patients, visitors, and clients at the front desk.
Handle patient... registration, appointment scheduling, and general inquiries.
Manage incoming calls professionally and direct them to the appropriate departments.
Assist in processing medical records and maintaining accurate documentation.
Support guest relations and ensure a positive customer experience.
Collaborate with other departments to facilitate smooth hospital operations.
Maintain confidentiality and professionalism in handling patient information. more

We’re looking for a skilled Laboratory Manager to lead our state-of-the-art lab operations!

Oversee workflows and ensure timely, quality results.
Manage inventory, equipment and compliance.
Lead and motivate a team of lab professionals.