Reports To: Senior Manager - Network Regional Coordination Eastern Region

Division: Network

Mission:


To provide line management functions for the Network Group’s resources in the region and act as primary interface with MTNN management for technical/engineering responsibility and authority within a region. 
Represent NWG on technical, business and regulatory matters in the region
Oversee the activities of the Managed Services Vendors in the region and ensure delivery of set quality targets for the region
Oversee the activities of Tower providers in the region through governance.


Description:


Implement procedures, processes and systems to track and monitor Network service quality and customer-service standards within the region. 
Ensure coordination of all operations and optimization activities towards meeting set KPI and customer experience targets. 
Own end to end network and customer experience KPI's within the region.
Ensure effective distribution, utilization and management of staff and resources in the region to achieve agreed objectives
Design, plan and maintain guidelines/standards from centralized functions and translate into executable activities with regional staff. 
Develop and produce reports to evaluate/benchmark regional performance in accordance with Network Division guidelines.
Rate vendor performance and indicate areas of improvement as well as timelines for improvement. 
Ensure network prioritization is maintained in line with P10 objectives. 
Monitor network performance and configuration to ensure conformance with formulated performance strategy and KPIs 
Lead weekly review meetings with Vendor ensuring all activities within the scope are carried out as stated in the contract.


Education:


First degree in Electrical/Electronics and Telecommunications Engineering or related fields
M. Sc/MBA will be an added advantage
Fluent in English


Experience:

6 – 13 years’ work experience which includes:


Minimum 3 years’ experience working in the Telecommunications industry