JOB SUMMARY

The People Operations Officer – Reliever will play a critical role in sustaining an excellent employee experience and ensuring business continuity in People Operations. This role, reporting to the People & Culture Manager, ensures that essential HR functions remain responsive, compliant, and aligned with BOMA’s culture and values. The Officer will provide day-to-day generalist support across the employee lifecycle while contributing to ongoing people initiatives.

Responsibilities

DUTIES AND RESPONSIBILITIES

HR ADMINISTRATION


Maintain and update employee records (physical and digital) and ensure the HRMIS and employee register are current.
Support the exit process, including scheduling and conducting exit interviews, issuing certificates of service, and updating records.


RECRUITMENT


Support the Recruitment and People Welfare Manager in the end-to-end recruitment process, from efficient role filling to new hire documentation
Manage screening, interview scheduling, and candidate communications while ensuring a positive candidate experience.
Ensure compliance with recruitment policies and processes.


COMPENSATION AND BENEFITS


Ensure timely inclusion and removal of employees in the relevant benefits schemes
Assist in monthly payroll preparation, including updates to HRMIS for new hires, role changes, exits, and leave tracking.


PERFORMANCE MANAGEMENT & TALENT DEVELOPMENT


As guided by the People & Culture Manager, implement the performance management process and maintain accurate performance records.
Manage new staff onboarding, skills audits, and learning and development initiatives, ensuring accurate training records are maintained


EMPLOYEE RELATIONS AND WELFARE


Support the People & Culture Manager in managing employee relations, from drafting hearing summaries to providing HR policy guidance for conflict resolution
 Collaborate with the Recruitment and People Welfare Manager and Staff Welfare representatives to coordinate welfare initiatives across BOMA offices.


EMPLOYEE ENGAGEMENT & CULTURE


Act as the first point of contact for HR queries, offering timely, clear, and compassionate guidance on HR policies and benefits.
Support employee engagement, including wellness check-ins and culture-building activities.


COMPLIANCE & SPECIAL PROJECTS


Support internal HR audits, ensure documentation is audit-ready, and assist with HR data reporting.
Contribute to special projects aligned with People & Culture priorities, including policy reviews, onboarding experience enhancement, or HRMIS systems upgrades.


Requirements

EDUCATIONAL REQUIREMENTS


Bachelor’s Degree in Business with a focus on Human Resources, Business Management or Business-Related Course
Postgraduate Diploma in Human Resources or CHRP will be an added advantage
 Member of IHRM


 MINIMUM REQUIRED EXPERIENCE


Minimum of 4 years of progressive HR generalist experience, ideally within a dynamic, fast-paced environment.


​​​​​​​REQUIRED SKILLS & COMPETENCIES


High personal integrity, professionalism, and ability to handle sensitive matters with discretion.
Strong interpersonal and communication skills; able to relate effectively with staff across levels.
Excellent organizational and planning skills, with keen attention to detail.
Demonstrated knowledge of Kenyan labor laws and HR compliance standards.
Tech-savvy, with proficiency in Microsoft Office Suite and familiarity with HRMIS platforms.
Proactive, adaptable, and capable of delivering results independently and in teams.
Commitment to BOMA’s mission and values, and comfort working in a diverse, impact-driven culture.