Job Summary:

The Training Manager will oversee all training initiatives to ensure exceptional service delivery in a 5-star hospitality setting. The role requires developing, implementing, and evaluating training programs aligned with brand standards and operational goals.



Key Responsibilities:


Prepare and execute the annual training plan, ensuring alignment with sales and service objectives.
Inspire and motivate team members to deliver outstanding guest experiences.
Conduct training needs analysis to develop new programs or improve existing ones.
Implement creative training techniques that reflect global hotel brand standards.


Requirements:


Minimum of 9 years’ experience in training, with at least 5 years in a 5-star hotel setting within global hotel brands.
Proven track record as a Training Manager in a luxury hotel environment.
Strong ability to design and deliver effective training solutions.