JOB DESCRIPTION
• Identify and assess customers’ needs to achieve satisfaction • Build sustainable relationships and trust with customer accounts through open and interactive communication • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers • Manage large amounts of incoming phone calls
Qualification Required & Experience
• Proven customer support experience or experience as a Client Service Representative • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • HND or degree
Location: Accra

All C.V.s should be sent via:
indicating the position as the subject of the e- mail.
Closing Date: 23 May, 2025