Reference Number: AAC/HO/12/07/24
Purpose: The position is responsible for providing effective, efficient, and sound administration serviceswithin the Learning Programmes and Quality Assurance Department as well as to providing support to the Specialists and Managers in the Department.
Key Accountabilities and Responsibilities

The ideal candidate should be able to fulfill and perform the following key accountabilities and responsibilities:

Sound effective and efficient administration of all records and information to enable easy accessibility, accuracy, and comprehensiveness of information.
Accurate capturing of information on the system, ensuring the database is kept up to date. Ensuring attention to detail in all aspects of the tasks.
Ensure well organized, up-to-date electronic filing system is implemented and maintained.
Update files with current and relevant information and get approval for disposal of outdated documents.
Handle, report and respond to stakeholder queries and complaints.
Perform administrative tasks related to all functions in Learning Programmes and Quality Assurance Department and provide secretarial support in the Department.
Efficiently and effectively prepare documentation and reports for committees, meetings, and otherforums as applicable
Efficiently and effectively coordinate meetings, ensuring sufficient preparations, attendance registers and minutes as applicable
Provide administrative support for provider accreditation, Verification Reports, Processing of Learner SOR, and learner certification, including trade test certificate applications.
Prepare various daily, weekly, monthly, and quarterly and ad-hoc reports for various submissions.
Timely prepare and print certificates for distribution ensuring adherence to protocols
Verify supporting documentation for authenticity.
Capture and conduct quality assurance of information on the Management Information System
(NSDMS) to approve or reject applications
Capture and conduct quality assurance of information on the Management Information System (LMS) to Recommend or reject applications
Collate information for audit queries
Assist with preparing documentation for Auditors and provide audit information (internal and external) as requested
Prepare samples for audit purposes for previous fiscal years by locating documents on the system or retrieving CDs from the storeroom

Qualifications, Experience, Knowledge and Skills

NQF Level 6 qualification in Business Administration/ Office Administration/ Commerce/ Project Management/ Training or Related field
1 year experience in administration within a similar environment
Technical and Competence skills
Customer Service Orientation Skills
Communication Skills
Collaboration and teamwork Skills
Attention to Detail Skills