You need to have:

Completed Matric and IT qualification (minimum A+/N+)
Experience in Helpdesk/1st Line Support

The right person for this role is someone with

Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
Learning and Development, Open, motivated, and proactively seek learning and development opportunities