Job Summary

The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all guests. This role requires attention to detail, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities


Greet guests warmly and present menus.
Take accurate food and beverage orders and relay them to the kitchen/bar staff.
Serve food and drinks in a timely, courteous, and professional manner.
Ensure tables are properly set before, during, and after service.
Check on guests regularly to ensure satisfaction and promptly address concerns.
Process bills, accept payments, and issue receipts as required.
Follow all food safety and hygiene standards.
Maintain a clean and organized dining area.
Collaborate with other team members to ensure smooth service.
Upsell food and beverage items when appropriate.


Qualifications & Skills


Previous experience as a waiter/waitress or in customer service preferred.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Attention to detail and excellent organizational skills.
Positive attitude and professional appearance.
Basic knowledge of food and beverage menu items.
Ability to stand and walk for long periods.


Physical Requirements


Ability to carry trays, plates, and beverages safely.
Ability to lift up to 25 lbs occasionally.


Work Environment


Fast-paced restaurant, hotel, or hospitality setting.
Direct interaction with customers and team members.