Essential Duties and Responsibilities


Lead the client implementation process for new HCM clients, ensuring a seamless transition to our services.
Lead client’s full implementation by understanding their requirements and configuring our HCM solutions to meet their needs.
Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
Provide training and guidance to clients on how to use our HCM system effectively, ensuring a smooth transition and user adoption.
Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll.
Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
Identify opportunities for process improvement and efficiency gains in benefit implementations.
Other duties as required


Knowledge, Skills, and Abilities


Excellent communication and interpersonal skills, with the ability to establish rapport with clients and internal teams
Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members