Key Responsibilities


E-2-E SRv6 (IPCORE & IPRAN), BNG, Firewalls and Enterprise Core Network support. 
Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA. 
Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process 
Effective implementation and planning of  change requests in IPCORE network to ensure no unplanned  incidents due to change 
Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC 
Active participation and resolution of quality related cases 

Resolution of all identified issues on NMS within 8 hours from detection 
All the IPCORE services are implemented with 100% accuracy on availability targets 
Overall IPCORE Network Elements availability and reliability of greater than 99.99% in a year 
All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups
Optimize IPCORE network to improve resiliency.  
Check and ensure that SRV6 network controllers are implementing network policies well 
Participate in development of high- and low-level designs (HLD&LLD) of new IPCORE systems  
Carry out acceptance tests, commission and integrate new IP core devices


Qualifications


BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.  
Thorough Knowledge in IP network performance monitoring and optimization tools 
Trouble shooting and problem-solving skills  
Working knowledge of process improvement practices 
Certifications in Networking (CCIE /HCIE certifications or equivalent) 
Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.