Role Summary 

We are looking for a vibrant, analytical and innovative individual to work as a Senior Business Analyst in an agile, Telco environment.  

Responsibilities 

Create detailed requirement documentation, user stories, use cases and process flows diagrams. 
Facilitate workshops and meetings to gather feedback, resolve conflicts, and make informed decisions. 
Foster a collaborative and high performing team environment, promoting transparency, trust, and open communication. 
Review business requirements specification and high technical design specifications.
Create and oversee business and functional requirements specifications(FRS) in support of business processes 
Communicates closely with developers to clarify functional requirements and address any questions or issues.
Support the development team in achieving their goals, providing guidance on best practices and Agile principles. 
Collaborates with testing teams to define test cases based on functional requirements.
Encourage a culture of learning, adaptability, and innovation within the team. 
Collaborate with stakeholders to elicit, document, and 
prioritise requirements, user stories, and acceptance criteria. 
Conduct interviews, workshops, and research to understand business processes and identify improvement opportunities. 
Analyse and prioritise requirements, ensuring they are clear, concise, and aligned with business goals. 

Preferred Skills    

Coaching/mentoring    
Process/continuous improvement    
Facilitation   
Technical proficiency
Customer Focus
Modelling and Design 
Problem-Solving 
Proven ability to work independently and as a team member    
Good communication (written and oral) and interpersonal skills    
Good organizational, multi-tasking, and time-management skills    

Qualification & Experience   

Bachelor’s Degree in Business or related field
Minimum of 5+ years of experience in Business/Functional Analysis or a related field
Experience following an agile methodology
Tools Experience JIRA/Octane, Confluence, draw io, miro Canva
Exceptional analytical and conceptual thinking skills
Telco Experience is preferred