Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Spa Therapist who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.


Assist in the operation of all spa departments and to have knowledge of all Spa treatments
Deliver a variety of spa services (body treatments, massages and facials) in a safe and comfortable manner
Maintain equipment and sample inventory of products
Keep documentation and maintain clients' files
Keep a clean and stocked room
Acknowledge and respond to relevant customer queries, needs and expectations
Suggest and promote retail products or additional services
Uphold hygiene standards and follow health and safety regulations
Cooperate with and report on administration on any arising issues
Apply best practices and be up to date with market trends
Familiarize yourself with emergency and evacuation procedures at the hotel
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Maintain a high level of knowledge which will enhance the guest experience
Demonstrate a service attitude that exceeds expectations


Qualifications


Degree or a Diploma in Beauty or related courses
2 years previous experience in a similar role
 Previous experience in a 5 star or Premium hotel in a similar position
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Excellent planning & Organizational skills