Job Description


Ensure the overall safety and security of the guests, employees and property premises
Investigate and report any violations to law/property policy, occurrences of accidents, complaints, criminal activity and crisis situations
Conduct regular floor patrols and crowd control, CCTV surveillance
Assist guests regarding hotel facilities in an informative and helpful... way
Supervise and offer guidance security guards 
Conduct security basic FLS training for new joiners
Administrative tasks such as roster, daily/monthly reports, attendance etc.
Inspect the CCTV Operations Room to ensure that all equipment is in working order and all cameras are correctly focused


Qualifications


2 years security experience in the similar capacity.
Degree in Security management , criminology or similar field.
Strong interpersonal and problem solving abilities
Highly responsible & reliable more

Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Brand & Trade Marketing Manager in a pivotal role responsible for developing, implementing, and managing integrated marketing strategies to build brand awareness, drive... bookings, and enhance the overall guest experience. This role will oversee both brand-building activities and trade marketing initiatives, working closely with sales, operations, and revenue management teams to achieve the resort's business objectives. The ideal candidate will be a strategic thinker with a proven track record in developing and executing successful marketing campaigns within the hospitality or related industry. 

The Marketing Manager will work with the DOSM to understand and align marketing strategies with the overall sales and revenue targets set by the management.


Develop and execute the overall brand strategy and guidelines to ensure consistent brand messaging and visual identity across all touchpoints.
Oversee the creation of compelling brand content along with the Digital team including website copy, marketing collateral, social media content, and advertising materials.
Develop and manage relationships with external agencies including creative, digital, and PR agencies.
Monitor brand performance and KPIs, providing regular reports and recommendations for improvement.
Develop and implement trade marketing strategies along with the Digital Marketing Manager to drive bookings through key distribution channels (e.g., online travel agencies (OTAs), travel agents, corporate partners).
Plan and execute promotional campaigns and partnerships with trade partners to increase visibility and drive sales.
Develop and manage relationships with key trade partners, ensuring effective communication and collaboration.
Create and deliver sales and marketing materials for trade partners, including presentations, brochures, and promotional offers.
Organize and participate in trade shows, workshops, and industry events to promote the resort and build relationships.
Track and analyze the performance of trade marketing activities, providing reports and recommendations for optimization.
Collaborate with the sales team to align marketing efforts with sales targets and strategies.
Working with the DOSM to allocate the Marketing budget effectively across brand building and trade marketing activities
Plan and execute integrated marketing campaigns along with Digital team across various channels (online, offline, social media, email marketing, PR).
Participating in regular meetings with the DOSM and the wider sales and marketing team to discuss progress, challenges, and opportunities.
In the absence of Digital Marketing Manager manage and enhance the resort's online presence, including website content, SEO/SEM strategies, and online reputation management.
Providing marketing input on pricing strategies to ensure they are competitive and aligned with the brand image.
Track and analyze the performance of all marketing activities, providing regular reports and insights.
Stay updated on the latest marketing trends and technologies and recommend innovative approaches.
Work closely with the operations team to ensure a seamless guest experience that aligns with the brand promise
Work closely with the DOSM and carry out tasks assigned to him other than the above.
Collaborating to ensure the overall guest experience aligns with the brand promise and drives positive word-of-mouth and repeat business


Qualifications


Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field
4 years previous experience in a similar role
Strong understanding of branding principles, trade marketing, and digital marketing strategies.
Experience in managing agencies (creative, digital, PR) and coordinating integrated campaigns
 Previous experience in a 5 star or Premium hotel in a similar position
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Excellent planning & Organizational skills more

Job Description

Fairmont Mount Kenya Safari Club has been awarded Africa’s leading hotel in 2022, 2023 and 2024 by the World Travel Awards.

We are looking to grow our team and engage a highly motivated and passionate Spa Therapist who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into special memories.


Assist in the operation of all spa... departments and to have knowledge of all Spa treatments
Deliver a variety of spa services (body treatments, massages and facials) in a safe and comfortable manner
Maintain equipment and sample inventory of products
Keep documentation and maintain clients' files
Keep a clean and stocked room
Acknowledge and respond to relevant customer queries, needs and expectations
Suggest and promote retail products or additional services
Uphold hygiene standards and follow health and safety regulations
Cooperate with and report on administration on any arising issues
Apply best practices and be up to date with market trends
Familiarize yourself with emergency and evacuation procedures at the hotel
Accurately and promptly fulfilling guest requests
Understand and anticipate guest needs
Maintain a high level of knowledge which will enhance the guest experience
Demonstrate a service attitude that exceeds expectations


Qualifications


Degree or a Diploma in Beauty or related courses
2 years previous experience in a similar role
 Previous experience in a 5 star or Premium hotel in a similar position
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collectively as part of a team
Excellent planning & Organizational skills more

Job Description

The Duty Manager is responsible for overseeing daily hotel operations to ensure an exceptional guest experience. Acting as the key point of contact for guests, the Duty Manager resolves issues, coordinates departments, and ensures smooth operation while maintaining service standards.

Guest Relations:


Act as the primary contact for guest queries, complaints, and... requests.
Ensure VIP guests and special occasion celebrations are managed with personalized attention.
Handle and resolve guest complaints promptly and professionally.


Operations Management:


Oversee the smooth running of daily hotel operations across departments (Front Office, Housekeeping, Food & Beverage, etc.).
Conduct property walkthroughs to ensure standards are being maintained.
Coordinate with all departments to handle any operational challenges.
Monitor lobby and front desk areas for cleanliness, staff presentation, and guest interactions.


Staff Supervision:


Lead, guide, and motivate team members during shifts.
Conduct shift briefings to communicate daily goals, guest preferences, and key updates.
Ensure staff adhere to hotel policies, grooming standards, and operating procedures.


Financial Oversight:


Oversee cash handling procedures, ensuring accuracy and compliance.
Assist in end-of-day reconciliation and reporting.
Monitor room rates and availability in coordination with the reservations team.


Health & Safety Compliance:


Ensure all health, safety, and security standards are adhered to.
Act as the point of contact for emergencies, including fire drills and medical situations.
Document and report any incidents according to company policy.


Reporting:


Prepare and share end-of-shift reports with department heads and the General Manager.
Highlight operational challenges and propose solutions.


Qualifications


Diploma/Degree in Hospitality Management or a related field.
3+ years of experience in hotel operations, with at least 1 year in a supervisory role.
Proficiency in computer systems and hotel software.
Flexibility to work shifts, including nights, weekends, and holidays.
Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Problem-solving and conflict-resolution skills.
Knowledge of hotel management systems (e.g., Opera, PMS). more

Job Description

The Security Supervisor is responsible for ensuring the safety and security of the property, guests, employees, and assets. They lead and manage the daily security operations, enforce security protocols, and provide guidance to the security team to maintain a secure and welcoming environment.

Key Responsibilities

Leadership and Supervision


Supervise and coordinate... activities of the security team, including scheduling, training, and performance evaluations.
Conduct regular briefings with the security team to communicate goals, updates, and protocols.
Act as a point of escalation for security-related issues, emergencies, and guest or employee concerns.


Security Operations


Monitor the premises through CCTV, patrols, and surveillance systems to ensure safety.
Respond promptly to security incidents, including accidents, disturbances, and breaches.
Conduct regular inspections of access points, fire exits, and alarm systems.
Oversee the enforcement of property rules and regulations.


Risk Management and Reporting


Identify potential security risks and recommend preventive measures.
Maintain and update security records, incident reports, and daily logs.
Collaborate with law enforcement, emergency services, and external security agencies as needed.
Ensure compliance with local safety regulations and industry standards.


Training and Development


Train security team members in safety protocols, emergency response, and guest interaction.
Conduct periodic security drills, including fire, evacuation, and crisis simulations.


Guest and Employee Relations


Ensure the security team maintains a professional and approachable demeanor.
Provide assistance to guests and employees during emergencies or incidents.
Foster a culture of safety awareness across the property.


Qualifications

Education and Experience


Diploma or degree in Security Management, Criminology, or a related field (preferred).
Minimum of 3 years of experience in security, with at least 1 year in a supervisory role, preferably in the hospitality industry.


Skills and Competencies


Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills.
Proficiency in security equipment and systems (e.g., CCTV, alarm systems).
Knowledge of safety regulations, first aid, and emergency protocols.
Attention to detail and ability to remain calm under pressure.


Certifications


First Aid/CPR certification (preferred).
Relevant security certifications or licenses based on local regulations. more

Job Description

GENERAL MISSION


To make the guest feel welcome in providing personalized service and ensure that guests experience all the comfort they expect from a 5-star hotel. 
To provide cleaning service to guestrooms and respond to guest’s requests ensuring maximum guest satisfaction in accordance to Hotel established standards.
To make sure that all rooms are well supplied and... ready on time.
To clean guest floors and surrounding service areas in accordance to the standard required by our hotel.


TECHNICAL RESPONSIBILITIES


Receive work assignment and keys then proceed to assigned area.
Clean guestroom in the following order: early guests request, occupied room with make-up sign, check guestrooms prior to the time of arrival, occupied rooms, check out rooms.
Turns-in all lost and found items to housekeeping office.
Keeps floor linen room closet clean and locked at all times.
Refolds linen and arranges shelves.
Completes special daily work assignment.
Does physical room status check then fills out room status report form.
Fills out working assignment sheet as each room is completed.
Does special cleaning project assigned by the superior.
Pick-up room service trays and trolleys left inside guestrooms or hallways and place them at the service area.
Replenishes and tidies -up maid’s cart in preparation for the next shifts task.
Clean the housekeeping equipment after every use.
Notify superior of any guests who are sick or suspicious looking character on the floors.
Notify the Supervisor of the presence of guest pets and electrical appliances.
Report to superior defective machines, tools, cleaning equipment, immediately.
Be aware of guest needs and services provided by housekeeping.
Greet guest at the corridor/entrance door and assist with check in.
Ensure that rooms are cleaned before the guest returns.
Update extra items in the room and arrange on guest request or as per history.
Checks and replenishes mini-bar items.
Sends guest clothing to laundry and ensure timely return.
Carries other services asked for by guest.
Ensure a high standard of cleanliness of corridor and public areas.
Raise alarm immediately if fire / smoke are detected on the floors.
Report to order taker / supervisor any discrepancies, damages or losses of hotel property in guestroom and hallway
Notify the Supervisor and office of value belong in guest room
Distributes daily newspapers to guest room
Assists in training new room attendant


Reports to order taker rooms that are not done and why? Write down also in the floor endorsement logbook.

Qualifications


A proven ability to manage multiple projects and deadlines; works well under pressure
Previous housekeeping experience an asset
Excellent communication and organizational skills
Strong interpersonal skills and a love of working as part of a team
Highly responsible & reliable more

Job Description


Conduct initial consultations with clients to determine their individual needs and recommend suitable Ayurvedic treatments.
Assess clients' dosha (body type) and discuss any health concerns or preferences.
Provide a range of Ayurvedic treatments, including Abhyanga (massage), Shirodhara, Swedana (herbal steam therapy), and other specialized therapies.
Ensure treatments... are performed to the highest standards, with attention to detail and client comfort.
Offer additional spa services such as facials, body scrubs, and wraps, incorporating Ayurvedic principles and products where applicable.
Maintain knowledge of all spa services, products, and current promotions.
Ensure clients are comfortable and satisfied throughout their experience, addressing any concerns or special requests.
Provide clients with post-treatment advice, including lifestyle and dietary recommendations according to Ayurvedic principles.
Maintain a clean, sanitary, and organized workspace, following all hygiene and safety protocols.
Ensure proper storage and handling of Ayurvedic oils, herbs, and other materials.
Work collaboratively with other spa therapists and team members to provide a seamless client experience.
Participate in team meetings, training sessions, and continuous education to stay updated on new treatments and techniques.
Recommend and promote Ayurvedic products and other spa retail items to clients.
Achieve sales targets and contribute to the overall revenue of the spa.
Maintain accurate records of treatments provided, client preferences, and feedback.
Report any equipment issues or supply shortages to the Spa Manager.


Qualifications


Diploma or certification in Ayurvedic therapy or a related field.
Additional certifications in spa therapies (massage, facials, etc.) are a plus.
Minimum of 2-3 years of experience as a Spa Therapist, with a focus on Ayurvedic treatments.
Experience working in a luxury spa or hotel environment is preferred.
In-depth knowledge of Ayurvedic principles, treatments, and products.
Strong communication and interpersonal skills, with the ability to build rapport with clients.
Ability to perform a variety of spa treatments with precision and care.
Sales and customer service skills to promote spa products and services.
A passion for holistic wellness and a commitment to delivering high-quality service.
Professional appearance and demeanor.
Ability to work flexible hours, including weekends and holidays.
Proficiency in English; knowledge of other languages is an advantage. more

Job Description

The Chef de Partie in Butchery is responsible for managing the preparation, processing, and storage of meat, poultry, and seafood to ensure the highest quality and consistency. They oversee the butchery section, ensuring compliance with hygiene, safety, and quality standards, while supporting the overall culinary team in delivering exceptional dishes.

Key... Responsibilities

Meat Preparation and Processing


Prepare and portion meat, poultry, and seafood according to recipes, portion sizes, and menu requirements.
Cut, trim, bone, grind, and tie meats using knives, saws, or other tools.
Ensure proper marination and seasoning of cuts for optimal flavor.


Inventory and Stock Management


Monitor inventory levels of meat and seafood, ensuring freshness and minimal waste.
Collaborate with the purchasing team to order and receive supplies.
Conduct regular stock rotation following the FIFO (First In, First Out) principle.


Quality Assurance


Inspect all meat and seafood products upon delivery to ensure quality and compliance with standards.
Maintain portion control to minimize waste and maximize profitability.
Implement food safety standards, ensuring HACCP guidelines are met.


Team Collaboration and Training


Supervise and train junior butchery staff on cutting techniques, portioning, and equipment use.
Work closely with other kitchen sections to ensure timely delivery of ingredients for menu preparation.
Provide input on menu planning and recommend cuts or preparation techniques for new dishes.


Equipment Maintenance


Ensure all butchery equipment is cleaned and maintained regularly.
Report and coordinate repairs or replacement of faulty tools and equipment.


Hygiene and Safety Compliance


Maintain a clean and organized workspace in compliance with health and safety regulations.
Enforce proper sanitation procedures and personal hygiene standards among the butchery team.


Qualifications


Proven experience as a Chef de Partie or similar role in butchery in a star rated hotel
Strong knife skills and expertise in various butchery techniques.
Thorough knowledge of meat cuts, preparation, and preservation methods.
Understanding of food safety and hygiene standards, including HACCP.
Good organizational and time-management skills.
Ability to work under pressure in a fast-paced environment. more

Job Description

Meat Preparation & Cutting:


Prepare, cut, and portion meats as per hotel standards, ensuring quality and consistency.
Trim, debone, and prepare meats for various cooking methods and presentation.


Quality Control:


Ensure all meats are fresh, properly stored, and maintained at the correct temperatures.
Inspect meat deliveries for quality and compliance with... food safety standards.


Food Safety & Hygiene:


Follow food safety regulations and health guidelines to maintain a clean and safe working environment.
Properly sanitize work areas, tools, and equipment to prevent cross-contamination


Stock Management:


Maintain inventory of meats and report stock levels to the Executive Chef for ordering.
Assist with inventory control and ensure that stock is rotated and used within its shelf life.


Collaboration:


Work closely with the kitchen team to ensure that meat is prepared on time for menu items.
Assist in menu planning by providing suggestions regarding different cuts of meat and preparation methods.


Qualifications


A minimum of a secondary school education (KCSE or equivalent). more

Job Description


Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
Ensure guest laundry, dry cleaning and pressing is completed according to set standards
Ensure all guest requests are promptly and professionally met
Records guest and staff laundry lists accurately
Fully complies with Opera system requirements, by posting bills accurately and... on time
Ensure that guest supplies are in stock
Assists Manager in the processing of all departmental paperwork
Assist Manager in taking proper inventories and quality checks
Proper fillings of all laundry reports
Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition
Ensure staff are using laundry equipment properly and keeping them in good condition
Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
Keep a strict control of items sent for laundering by staff members
Complies with hotel’s health, safety and hygiene policy
Adheres to personal grooming and hygiene standards


Qualifications


Minimum 3 years of similar experience
Should have computer knowledge
Good command of English language more