A qualified individual to ensure smooth and efficient operation of the supermarket. That can ensure capable leadership, effective staff management, oversight of all retail and business operations, control of inventory and finances, and provide excellent service

Establish and manage a loyalty programme to ensure brand loyalty and patronage
Promote and sustain positive brand recognition
Develop and implement strategies to drive sales and increase profitability
Manages the business’ budget including monitoring expenses and minimizing waste
Ensure that the store is properly stocked; manage inventory levels to prevent
shortages, expiries and overstocking
Set up organizational structure in departments, design roles and reporting structure for subordinate staff
Hire, train and supervise store staff, ensuring that they provide excellent customer service and follow company policies and procedures
Design and direct continuous teachings and trainings for staff to ensure up to date knowledge in company-specific and industry procedures and practices
Ensure that the business is compliant with relevant laws and requirements
Organize and direct regular stock taking activities to maintain accurate records of stocks
Identify and sign-on appropriate external service providers where necessary
Develop and enforce operational policies and procedures to maintain a safe and clean environment for staff and customers
Arrange promotions and promotional activities with clear and set business objectives
Monitor and analyze sales and customer data to identify trends and opportunities for improvement
Collaborate with suppliers and negotiate contracts to ensure competitive pricing, relevant product range and quality products
Resolve customer complaints and ensure a high level of customer satisfaction
Manage and guide a positive brand image and presence
Maintain positive social presence and public relation
Stay informed about market trends, new products and competitors to make informed business decisions and maintain a competitive edge
Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth