Job Description


To settle all received dispute and ATM transactions within alloted timing.
To produce such reports as may be requested by management for the purpose of decision making


Responsibilities


Processing of VISA ATM NNS Code 33/and TLA ATM Files
Processing of Domestic ATM settlement
ATM Settlement Automation Process/ ATM CPD reconciliation
Processing of Retrieval Request/dispute
Processing fee collect
Processing funds disbursement
To ensure that all disputed transactions are supported with valid information and documents.
Initiating Arbitration/Compliance
Ensuring of daily balancing and reconciliation of rol500 financial report with VSS-120 report for chargeback credit, dispute response debit and chargeback reversal debit to issuers' account.
Dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligent.
Reconciliation of debit into Issuer banks' position for disputed transactions.
Processing good faith dispute resolution.
To ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case in favour of the issuer.
To ensure funds disbursement is processed on behalf of the issuer bank when arbitration cases is ruled against the issuer bank.
Reconciliation and interpretation of the banks VSS file report.
Assist issuer banks to determine the best dispute reason codes to apply.


Key Performance Indicator


99% accuracy in settlement
Timeliness of Reports
100% documentation


Requirements 


First Degree (2:2 or Lower credit) in Accounting, Statistics and Economics and Mathematics.
Experience: 0 - 3 years and above post NYSC.


Skill:


Computer skills (Microsoft package)
Good interpersonal skills.
Attention to details
Critical reasoning and analytical abilities
Good writing and oral communication & presentation skills.


Knowledge:


E-payment industry knowledge.