JOB SUMMARY

The Quality Assurance (QA) Officer will be responsible for executing manual and automated tests to ensure product quality. You will collaborate closely with developers, product managers, and support teams to validate requirements, identify bugs, and maintain the reliability and performance of software applications. Your work will contribute directly to delivering high-quality products that meet customer and compliance expectations.

GENERAL DESCRIPTION   

Test Planning & Execution


Perform manual and automated testing across web, mobile, and API platforms.
Document and report defects clearly and track them using the provided software tool by the organization.
Participate in daily stand-ups and sprint planning to ensure QA coverage.


Quality Assurance Best Practices


Apply QA methodologies, tools, and processes to ensure software reliability and functionality.
Contribute to continuous improvement of QA standards, guidelines, and process documentation.
Support regression testing, smoke testing, and exploratory testing as needed.


Collaboration & Support


Work closely with developers, UX designers, product managers, and DevOps to ensure timely delivery of quality features.
Collaborate with support teams to reproduce and resolve customer-reported issues.
Communicate testing progress, test results, and product quality to relevant stakeholders.


Compliance & Documentation


Ensure testing activities align with organizational security and compliance standards (e.g., PCI-DSS, ISO, NDPR).
Maintain clear and detailed documentation of test cases, results, and QA procedures.


SKILL/ COMPETENCY REQUIRED

Technical Skills:


Test Coverage and Execution Rate
Defect Detection and Resolution Rate
QA Automation Adoption and Efficiency
Timeliness of Deliverables
Compliance with QA Processes
Stakeholder Satisfaction
Analytical Skills:
Strong attention to detail and critical thinking.
Ability to diagnose and troubleshoot complex software issue


 Collaboration & Communication:


Effective verbal and written communication skills.
Team player with the ability to work independently in a fast-paced environment.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Defect Identification & Reporting Accuracy
Productivity and ability to follow testing plans
Quality of Documentation
Adherence to QA Processes & Tools
Learning & Improvement Progress


INTERNAL LIAISON


Software Development, Product, DevOps, Project and Admin Teams


EXTERNAL LIAISON


Clients, Vendors and Partners