JOB SUMMARY

The Technical Documentation Specialist is responsible for developing, organizing, and maintaining technical documentation related to the company’s Two-Factor Authentication (2FA) product and project implementations. This includes technical guides, user manuals, product documentation, solution architectures, integration instructions, implementation procedures, and newly developed... methodologies. The specialist works closely with engineers, project managers, product teams, and clients to ensure all technical content is clear, comprehensive, accurate, and up-to-date. The ideal candidate is a fast learner with strong communication and writing skills and the ability to translate application process flows into readable technical documents.

GENERAL DESCRIPTION 

Technical Documentation & Knowledge Management


Develop and maintain technical guides, user manuals, product documentation, and onboarding materials for 2FA projects.
Translate complex application process flows into clear, structured technical guides and documentation.
Maintain a centralized, version-controlled documentation repository used by engineering, support, and compliance teams.
Document discoveries, problem resolutions, and new methods encountered during project delivery.
Lead knowledge transfer sessions and learning interventions for both new and existing employees.


Cross-functional Collaboration


Collaborate with engineering, DevSecOps, and infrastructure teams to obtain detailed technical inputs.
Work with product and project managers to ensure accurate translation of technical specifications for both internal and client use.
Liaise with legal and compliance teams to meet regulatory documentation standards (e.g., NDPR, NITDA, CBN).


Client & Partner Support Documentation


Create client-facing documentation including API guides, SDK instructions, technical FAQs, and onboarding manuals.
Develop consistent templates for project reports and post-implementation documentation.
Ensure that all client documents are aligned in tone, branding, and formatting standards.


Process Improvement & Best Practices


Define documentation standards, templates, and quality assurance workflows.
Drive improvements in documentation structure, accessibility, and content quality.
Implement and maintain modern documentation tools such as Confluence, Git, Sphinx, or Markdown.


 

EDUCATIONAL QUALIFICATION/WORK EXPERIENCE


Education: Bachelor's degree in Computer Science, Information Technology, Engineering, Communications, or a related discipline.


Experience:


5–7 years of hands-on experience in IT technical writing/documentation, preferably within technology, cybersecurity, or SaaS industries.
Demonstrated experience creating user guides, product manuals, technical onboarding materials, and API documentation.
Strong background documenting API-driven platforms, 2FA/MFA protocols, authentication systems, and infrastructure environments.
Familiarity with Agile development cycles and DevOps/DevSecOps environments.


SKILL/ COMPETENCY REQUIRED


Excellent verbal and written communication skills.
Proficiency in documentation tools (e.g., Confluence, Swagger, Git, Markdown, MS Visio, Sphinx).
Strong technical understanding of authentication, networking, APIs, and infrastructure systems.
Ability to translate complex workflows and technical language into accessible documentation.
Fast learner with attention to detail and structured content creation habits.
Understanding of documentation requirements for regulatory frameworks (e.g., NDPR, NITDA, CBN).
Ability to plan and deliver technical onboarding sessions or knowledge-sharing events.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Documentation Accuracy & Clarity – Internal and external feedback on usability and correctness.
Update Frequency – Responsiveness to product and process changes.
Client Readiness – Effectiveness of onboarding and integration documentation.
Internal Knowledge Base – Health, accessibility, and completeness of internal repositories.
Compliance Readiness – Quality of documents used for regulatory reviews and audits.
Engineering Productivity – Measurable improvements in onboarding and handover timelines.
Training & Knowledge Sharing – Delivery of at least two internal technical training sessions per quarter


INTERNAL LIAISON


Engineering Team
Product Management
Project Management
Compliance and Legal
Technology Support


EXTERNAL LIAISON


Clients and Integration Partners
Regulatory Auditors and Consultants
Third-party SDK or API Providers more

JOB SUMMARY

The Order Processing Administrator is responsible for managing end-to-end customer order processing, order fulfilment by OEM partners, and annual software license renewals. The role is primarily responsible for  the smooth delivery of MAXUT’s 2FA and cybersecurity hardware and software lincenses to its customers and ensures that annual customer support and maintenance contracts are... accurate kept up to date. 

This role ensures timely processing of client orders, accurate information and proactive management of service renewals

GENERAL DESCRIPTION   

Order Processing


Receive, validate, and process customer orders and service requests based on Purchase Orders (POs) and instructions received from MAXUT Finance Officer.
Ensure all orders comply with company policies, commercial terms, and SLA agreements.
Coordinate with the finance team to place orders with the OEM, based on OEM Quotes for each order ensuring proper documentation and compliance with commercial terms. 
Coordinate shipment management;
Prepare shipping documents and liaison with the OEM Order management teams and MAXUT nominated clearing agent, and complete necessary official paperwork including Form M, Packing List, SONCAP Inspection , Proforma Invoice etc. where applicable.
Track order status and order shipment dates with the OEM to ensure adequate preparations are in place for order delivery. For software license only orders, ensure that appropriate technical contacts, project team or end customer are informed of license delivery
Coordinate with finance, sales, and technical teams to ensure proper billing, provisioning, and delivery of services.
Tracking shipment from OEM to Nigeria and onward to the MAXUT local store.
Maintain accurate order records for hard and soft tokens client-wise.


Service Renewal Management


Track and manage upcoming contract/service renewal dates and product licenses in a database or other data management tools.
Update customers license information as new orders are placed and delivered
Send timely reminders to customers at least 3 months before renewal due dates and at agreed intervals after that.
Generate license renewal quotes for each customer and liaise with account managers for client communication.
Follow up with clients on renewals, upgrades, or extensions to ensure continuity of service.
Present monthly renewal status summary reports, outstanding renewals and other useful information Management.


Administrative & Documentation Support


Keep a minimum inventory of hardware and licenses in stock and replenish as required
Prepare service agreements, increment letters, order confirmation letters, and renewal notices.
Maintain accurate documentation of contracts, invoices, and service agreements.
Support audits by ensuring compliance with regulatory and contractual requirements.
Provide periodic reports on order processing and renewal performance to management.


Qualification


Bachelor’s degree in Business Administration, Supply Chain, Information Technology, or related field.
4–5 years’ experience in order processing, service administration, or renewals (preferably in IT/telecom/cybersecurity sector).
Experience in OEM order placement, shipment management, and liaising with clearing agents is required.
Familiarity with Nigerian import processing requirements, international trade and shipping documentation
Familiarity with IT subscription services, software  licensing models, is an added advantage.


SKILL/ COMPETENCY REQUIRED

 


Strong organizational and administrative skills.
Excellent communication and customer service skills.
Proficiency in CRM/ERP systems and Microsoft Office Suite.
Knowledge of import/export documentation and shipment handling processes.
Attention to detail and ability to work with deadlines.
Knowledge of IT/cybersecurity solutions (advantageous).
Ability to coordinate with cross-functional teams and external partners.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA

 


Process improvement – New innovation and tools to improve existing processes
Order Accuracy: Percentage of error-free orders processed.
Turnaround Time: Average time to process and confirm customer orders.
Renewal Rate: Percentage of contracts renewed before expiry.
Shipment Efficiency: Timeliness and accuracy of OEM order placement, shipment tracking, and delivery to local store.
Compliance: Adherence to internal procedures and regulatory requirements.


INTERNAL LIAISON


Business Development, Finance, and Technical teams


EXTERNAL LIAISON


OEMs, distributors, clearing agents, logistics providers, and customers more

JOB SUMMARY

The Quality Assurance (QA) Officer will be responsible for executing manual and automated tests to ensure product quality. You will collaborate closely with developers, product managers, and support teams to validate requirements, identify bugs, and maintain the reliability and performance of software applications. Your work will contribute directly to delivering high-quality... products that meet customer and compliance expectations.

GENERAL DESCRIPTION   

Test Planning & Execution


Perform manual and automated testing across web, mobile, and API platforms.
Document and report defects clearly and track them using the provided software tool by the organization.
Participate in daily stand-ups and sprint planning to ensure QA coverage.


Quality Assurance Best Practices


Apply QA methodologies, tools, and processes to ensure software reliability and functionality.
Contribute to continuous improvement of QA standards, guidelines, and process documentation.
Support regression testing, smoke testing, and exploratory testing as needed.


Collaboration & Support


Work closely with developers, UX designers, product managers, and DevOps to ensure timely delivery of quality features.
Collaborate with support teams to reproduce and resolve customer-reported issues.
Communicate testing progress, test results, and product quality to relevant stakeholders.


Compliance & Documentation


Ensure testing activities align with organizational security and compliance standards (e.g., PCI-DSS, ISO, NDPR).
Maintain clear and detailed documentation of test cases, results, and QA procedures.


SKILL/ COMPETENCY REQUIRED

Technical Skills:


Test Coverage and Execution Rate
Defect Detection and Resolution Rate
QA Automation Adoption and Efficiency
Timeliness of Deliverables
Compliance with QA Processes
Stakeholder Satisfaction
Analytical Skills:
Strong attention to detail and critical thinking.
Ability to diagnose and troubleshoot complex software issue


 Collaboration & Communication:


Effective verbal and written communication skills.
Team player with the ability to work independently in a fast-paced environment.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Defect Identification & Reporting Accuracy
Productivity and ability to follow testing plans
Quality of Documentation
Adherence to QA Processes & Tools
Learning & Improvement Progress


INTERNAL LIAISON


Software Development, Product, DevOps, Project and Admin Teams


EXTERNAL LIAISON


Clients, Vendors and Partners more

JOB SUMMARY

The Technical Documentation Specialist is responsible for developing, organizing, and maintaining technical documentation related to the company’s Two-Factor Authentication (2FA) product and project implementations. This includes technical guides, user manuals, product documentation, solution architectures, integration instructions, implementation procedures, and newly developed... methodologies. The specialist works closely with engineers, project managers, product teams, and clients to ensure all technical content is clear, comprehensive, accurate, and up-to-date. The ideal candidate is a fast learner with strong communication and writing skills and the ability to translate application process flows into readable technical documents.

GENERAL DESCRIPTION 

Technical Documentation & Knowledge Management


Develop and maintain technical guides, user manuals, product documentation, and onboarding materials for 2FA projects.
Translate complex application process flows into clear, structured technical guides and documentation.
Maintain a centralized, version-controlled documentation repository used by engineering, support, and compliance teams.
Document discoveries, problem resolutions, and new methods encountered during project delivery.
Lead knowledge transfer sessions and learning interventions for both new and existing employees.


Cross-functional Collaboration


Collaborate with engineering, DevSecOps, and infrastructure teams to obtain detailed technical inputs.
Work with product and project managers to ensure accurate translation of technical specifications for both internal and client use.
Liaise with legal and compliance teams to meet regulatory documentation standards (e.g., NDPR, NITDA, CBN).


Client & Partner Support Documentation


Create client-facing documentation including API guides, SDK instructions, technical FAQs, and onboarding manuals.
Develop consistent templates for project reports and post-implementation documentation.
Ensure that all client documents are aligned in tone, branding, and formatting standards.


Process Improvement & Best Practices


Define documentation standards, templates, and quality assurance workflows.
Drive improvements in documentation structure, accessibility, and content quality.
Implement and maintain modern documentation tools such as Confluence, Git, Sphinx, or Markdown.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, Communications, or a related discipline.

Experience:


5–7 years of hands-on experience in IT technical writing/documentation, preferably within technology, cybersecurity, or SaaS industries.
Demonstrated experience creating user guides, product manuals, technical onboarding materials, and API documentation.
Strong background documenting API-driven platforms, 2FA/MFA protocols, authentication systems, and infrastructure environments.
Familiarity with Agile development cycles and DevOps/DevSecOps environments.


SKILL/ COMPETENCY REQUIRED


Excellent verbal and written communication skills.
Proficiency in documentation tools (e.g., Confluence, Swagger, Git, Markdown, MS Visio, Sphinx).
Strong technical understanding of authentication, networking, APIs, and infrastructure systems.
Ability to translate complex workflows and technical language into accessible documentation.
Fast learner with attention to detail and structured content creation habits.
Understanding of documentation requirements for regulatory frameworks (e.g., NDPR, NITDA, CBN).
Ability to plan and deliver technical onboarding sessions or knowledge-sharing events.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Documentation Accuracy & Clarity – Internal and external feedback on usability and correctness.
Update Frequency – Responsiveness to product and process changes.
Client Readiness – Effectiveness of onboarding and integration documentation.
Internal Knowledge Base – Health, accessibility, and completeness of internal repositories.
Compliance Readiness – Quality of documents used for regulatory reviews and audits.
Engineering Productivity – Measurable improvements in onboarding and handover timelines.
Training & Knowledge Sharing – Delivery of at least two internal technical training sessions per quarter


INTERNAL LIAISON


Engineering Team
Product Management
Project Management
Compliance and Legal
Technology Support


EXTERNAL LIAISON


Clients and Integration Partners
Regulatory Auditors and Consultants
Third-party SDK or API Providers more

JOB SUMMARY

The Network and Infrastructure Engineer is responsible for designing, implementing, maintaining, and securing the company’s IT infrastructure and network systems to support the delivery of 2FA (Two-Factor Authentication) and cybersecurity solutions. This role ensures the optimal performance, security, and scalability of network infrastructure and collaborates closely with the... security, product, and engineering teams to deliver reliable authentication services.

GENERAL DESCRIPTION 

Infrastructure Management & Optimization


Design and implement scalable and secure network and server infrastructures (on-premise and cloud-based).
Monitor and maintain system uptime, availability, and performance across core infrastructure components.
Conduct regular capacity planning and infrastructure scaling based on business growth and user demands.
Optimize infrastructure costs through efficient resource allocation and cloud strategies.


Network Design & Administration


Configure and manage firewalls, and VPNs to ensure secure communication.
Ensure high availability and fault tolerance of network systems critical to 2FA services.
Perform network segmentation and implement best practices aligned with Zero Trust architecture.


Cybersecurity & Compliance


Implement infrastructure hardening and security protocols in line with NDPR, NITDA, and CBN requirements.
Conduct regular vulnerability assessments and patch management.
Monitor for threats using SIEM tools and assist in planning and responding to incidents and breaches.


Cloud and Virtualization Support


Manage cloud platforms (AWS, Azure, GCP) hosting 2FA solutions.
Implement CI/CD pipelines and infrastructure-as-code using tools like Terraform and Ansible.
Maintain virtual environments (e.g., VMware, Hyper-V) and implement backup and disaster recovery strategies.


Collaboration & Documentation


Work cross-functionally with engineering, DevSecOps, and product teams to align infrastructure with business needs.
Maintain up-to-date documentation on network topology, incident logs, configurations, and recovery procedures.
Mentor junior team members and support knowledge sharing across departments.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:


Minimum of 5–7 years of experience in IT infrastructure, network engineering, or cybersecurity roles.
Hands-on experience with enterprise firewalls (e.g., Cisco, Check Point, Palo Alto), VPNs, and IAM systems.
Experience in Linux environments (e.g., CentOS, Red Hat) is preferred.
Experience with 2FA/MFA systems, audit preparation, and regulatory compliance (CBN, NDPR, NITDA).


SKILL/ COMPETENCY REQUIRED


Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching protocols.
Hands-on experience with network troubleshooting and architecture design.
Proficiency with firewall systems (Cisco, Check Point, Palo Alto) and IDS/IPS tools (e.g., Snort).
Familiarity with Linux systems (CentOS, Red Hat).
Strong scripting/automation skills (Python, Bash, PowerShell).
Familiarity with configuration and monitoring tools (e.g., Ansible, Terraform, Zabbix, Prometheus, Grafana).
Excellent communication skills and attention to detail.
Ability to manage incident response and perform under pressure.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Network Uptime – Maintain 99.9%+ availability.
Incident Response Time – Rapid detection, resolution, and documentation.
Compliance – Fulfillment of NDPR, NITDA, CBN cybersecurity standards.
Infrastructure Performance – Network latency, throughput, and optimization.
Scalability – Infrastructure readiness for business expansion.
Disaster Recovery – Achievement of target RTOs and RPOs.
Audit Readiness – Minimal or zero non-compliance issues in audit cycles.


INTERNAL LIAISON


Product Engineering Team
Information Security Team
Support & QA Team


EXTERNAL LIAISON


Cloud Service Providers (AWS, Azure, GCP)
Cybersecurity Vendors & Consultants
Regulatory Authorities (NITDA, CBN, NDPR)
Clients (for technical onboarding and audits) more

JOB TITLE:    Project Manager



DEPARTMENT/UNIT:    Projects

REPORTS TO:    Head of  Project Management Office

JOB SUMMARY

The Project Manager ensures the smooth execution of projects. This role involves coordinating project activities, maintaining documentation, and facilitating communication among project team members to deliver high-quality solutions on time and within... budget.

GENERAL DESCRIPTION 


Working with customers’ business, technical teams, and MAXUT staff to properly articulate the requirements for new projects, and define project goals, scope, milestones, deliverables, and resources.
Interfacing with internal and external project teams responsible for a project to ensure that appropriate work breakdown and timelines are agreed upon for deliverables.
Monitoring and tracking project milestones to ensure it’s on track and highlighting risks and issues when they arise.
Creating appropriate documentation and best practice project management tools and artifacts to support and accomplish project management goals efficiently. These shall include but are not limited to project statement of work, project plans & schedules, work breakdown structures, summary reports, sign-off sheets, etc.
Providing regular reports and updates to senior management and other stakeholders on the status of assigned projects.
Enhancing project management function and its effectiveness at MAXUT through innovative processes, tools, and techniques as a foundation for developing a Project Management Office (PMO) as the need arises
Scheduling: Coordinate and schedule project meetings, sprint planning sessions, daily stand-ups, and other project-related events. Prepare agendas and take meeting minutes.
Resource Coordination: Assist in the allocation and coordination of project resources, including developers, testers, and other team members. Ensure team members have the necessary tools and information to complete their tasks.
Project Support: Assist project managers in planning and executing software development projects. Maintain project schedules, track progress, and ensure milestones are met
Budget Tracking: Monitor project budgets and expenditures, report any variances, and assist in budget preparation. Help ensure the project remains within the approved budget.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE


Education: Bachelor’s degree in computer science, software engineering, business administration, project management, or a related field.
Experience: At least 3-5 years of experience in project coordination or a similar role within the software development industry.


SKILL/ COMPETENCY REQUIRED


Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in project management software (e.g., JIRA, Trello, Asana)
Basic understanding of software development life cycle (SDLC) and Agile methodologies
Ability to work well in a team environment and collaborate with others
Detail-oriented with strong problem-solving abilities
Ability to handle multiple tasks simultaneously and prioritize effectively


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Project Schedule Adherence
Budget Management
Task Completion Rate
Resource Utilization
Reporting  
Documentation Accuracy and Timeliness
Communication Effectiveness
Issue and Risk Management
Meeting Coordination
Change Request Management
Client and Stakeholder Satisfaction


INTERNAL LIAISON


Technology Team(Software Development & Technology Support) and other staff


EXTERNAL LIAISON


Clients, Partners, Vendors and Contractors more

DEPARTMENT/UNIT:    Product Management

REPORTS TO:    Head of Product Management

JOB SUMMARY

The Technical Documentation Specialist is responsible for developing, organizing, and maintaining technical documentation related to the company’s Two-Factor Authentication (2FA) product and project implementations. This includes technical guides, user manuals, product documentation, solution... architectures, integration instructions, implementation procedures, and newly developed methodologies. The specialist works closely with engineers, project managers, product teams, and clients to ensure all technical content is clear, comprehensive, accurate, and up-to-date. The ideal candidate is a fast learner with strong communication and writing skills and the ability to translate application process flows into readable technical documents.

GENERAL DESCRIPTION 

Technical Documentation & Knowledge Management


Develop and maintain technical guides, user manuals, product documentation, and onboarding materials for 2FA projects.
Translate complex application process flows into clear, structured technical guides and documentation.
Maintain a centralized, version-controlled documentation repository used by engineering, support, and compliance teams.
Document discoveries, problem resolutions, and new methods encountered during project delivery.
Lead knowledge transfer sessions and learning interventions for both new and existing employees.


Cross-functional Collaboration


Collaborate with engineering, DevSecOps, and infrastructure teams to obtain detailed technical inputs.
Work with product and project managers to ensure accurate translation of technical specifications for both internal and client use.
Liaise with legal and compliance teams to meet regulatory documentation standards (e.g., NDPR, NITDA, CBN).


Client & Partner Support Documentation


Create client-facing documentation including API guides, SDK instructions, technical FAQs, and onboarding manuals.
Develop consistent templates for project reports and post-implementation documentation.
Ensure that all client documents are aligned in tone, branding, and formatting standards.


Process Improvement & Best Practices


Define documentation standards, templates, and quality assurance workflows.
Drive improvements in documentation structure, accessibility, and content quality.
Implement and maintain modern documentation tools such as Confluence, Git, Sphinx, or Markdown.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE


Education: Bachelor's degree in Computer Science, Information Technology, Engineering, Communications, or a related discipline.


Experience:


5–7 years of hands-on experience in IT technical writing/documentation, preferably within technology, cybersecurity, or SaaS industries.
Demonstrated experience creating user guides, product manuals, technical onboarding materials, and API documentation.
Strong background documenting API-driven platforms, 2FA/MFA protocols, authentication systems, and infrastructure environments.
Familiarity with Agile development cycles and DevOps/DevSecOps environments.


SKILL/ COMPETENCY REQUIRED


Excellent verbal and written communication skills.
Proficiency in documentation tools (e.g., Confluence, Swagger, Git, Markdown, MS Visio, Sphinx).
Strong technical understanding of authentication, networking, APIs, and infrastructure systems.
Ability to translate complex workflows and technical language into accessible documentation.
Fast learner with attention to detail and structured content creation habits.
Understanding of documentation requirements for regulatory frameworks (e.g., NDPR, NITDA, CBN).
Ability to plan and deliver technical onboarding sessions or knowledge-sharing events.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Documentation Accuracy & Clarity – Internal and external feedback on usability and correctness.
Update Frequency – Responsiveness to product and process changes.
Client Readiness – Effectiveness of onboarding and integration documentation.
Internal Knowledge Base – Health, accessibility, and completeness of internal repositories.
Compliance Readiness – Quality of documents used for regulatory reviews and audits.
Engineering Productivity – Measurable improvements in onboarding and handover timelines.
Training & Knowledge Sharing – Delivery of at least two internal technical training sessions per quarter


INTERNAL LIAISON


Engineering Team
Product Management
Project Management
Compliance and Legal
Technology Support


EXTERNAL LIAISON


Clients and Integration Partners
Regulatory Auditors and Consultants
Third-party SDK or API Providers more

DEPARTMENT/UNIT:    Technology Services

REPORTS TO:    Head of Technology Services

JOB SUMMARY

The Network and Infrastructure Engineer is responsible for designing, implementing, maintaining, and securing the company’s IT infrastructure and network systems to support the delivery of 2FA (Two-Factor Authentication) and cybersecurity solutions. This role ensures the optimal performance,... security, and scalability of network infrastructure and collaborates closely with the security, product, and engineering teams to deliver reliable authentication services.

GENERAL DESCRIPTION 

Infrastructure Management & Optimization


Design and implement scalable and secure network and server infrastructures (on-premise and cloud-based).
Monitor and maintain system uptime, availability, and performance across core infrastructure components.
Conduct regular capacity planning and infrastructure scaling based on business growth and user demands.
Optimize infrastructure costs through efficient resource allocation and cloud strategies.


Network Design & Administration


Configure and manage firewalls, and VPNs to ensure secure communication.
Ensure high availability and fault tolerance of network systems critical to 2FA services.
Perform network segmentation and implement best practices aligned with Zero Trust architecture.


Cybersecurity & Compliance


Implement infrastructure hardening and security protocols in line with NDPR, NITDA, and CBN requirements.
Conduct regular vulnerability assessments and patch management.
Monitor for threats using SIEM tools and assist in planning and responding to incidents and breaches.


Cloud and Virtualization Support


Manage cloud platforms (AWS, Azure, GCP) hosting 2FA solutions.
Implement CI/CD pipelines and infrastructure-as-code using tools like Terraform and Ansible.
Maintain virtual environments (e.g., VMware, Hyper-V) and implement backup and disaster recovery strategies.


Collaboration & Documentation


Work cross-functionally with engineering, DevSecOps, and product teams to align infrastructure with business needs.
Maintain up-to-date documentation on network topology, incident logs, configurations, and recovery procedures.
Mentor junior team members and support knowledge sharing across departments.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE


Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.


Experience:


Minimum of 5–7 years of experience in IT infrastructure, network engineering, or cybersecurity roles.
Hands-on experience with enterprise firewalls (e.g., Cisco, Check Point, Palo Alto), VPNs, and IAM systems.
Experience in Linux environments (e.g., CentOS, Red Hat) is preferred.
Experience with 2FA/MFA systems, audit preparation, and regulatory compliance (CBN, NDPR, NITDA).


SKILL/ COMPETENCY REQUIRED


Strong knowledge of TCP/IP, DNS, DHCP, routing, and switching protocols.
Hands-on experience with network troubleshooting and architecture design.
Proficiency with firewall systems (Cisco, Check Point, Palo Alto) and IDS/IPS tools (e.g., Snort).
Familiarity with Linux systems (CentOS, Red Hat).
Strong scripting/automation skills (Python, Bash, PowerShell).
Familiarity with configuration and monitoring tools (e.g., Ansible, Terraform, Zabbix, Prometheus, Grafana).
Excellent communication skills and attention to detail.
Ability to manage incident response and perform under pressure.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Network Uptime – Maintain 99.9%+ availability.
Incident Response Time – Rapid detection, resolution, and documentation.
Compliance – Fulfillment of NDPR, NITDA, CBN cybersecurity standards.
Infrastructure Performance – Network latency, throughput, and optimization.
Scalability – Infrastructure readiness for business expansion.
Disaster Recovery – Achievement of target RTOs and RPOs.
Audit Readiness – Minimal or zero non-compliance issues in audit cycles.


INTERNAL LIAISON


Product Engineering Team
Information Security Team
Support & QA Team


EXTERNAL LIAISON


Cloud Service Providers (AWS, Azure, GCP)
Cybersecurity Vendors & Consultants
Regulatory Authorities (NITDA, CBN, NDPR)
Clients (for technical onboarding and audits) more

Job Summary

We are seeking an experienced Mobile Developer responsible for designing, developing, and maintaining mobile applications for iOS and Android. The ideal candidate has a solid understanding of mobile development frameworks, strong problem-solving skills, and a keen eye for user-centered design.

Key Responsibilities


Develop & Maintain Apps: Design, develop, test, and release... mobile applications for iOS and Android using Java, Kotlin, Swift, or cross-platform tools like React Native or Flutter.
Collaborate on Projects: Work with UI/UX designers, product managers, and other developers to understand requirements and deliver quality solutions.
Optimize Performance: Continuously monitor, optimize, and debug mobile applications for peak performance and efficiency.
API Integration: Implement and manage API integrations, third-party services, and libraries to extend app functionality.
Follow Best Practices: Ensure code quality, security, and adherence to development standards by writing clean, modular code with thorough testing.
Stay Updated: Keep up with industry trends, latest technologies, and updates in iOS and Android development.


Requirements


Experience: 3-5 years of hands-on experience in mobile development.
Technical Skills:

Proficiency in Swift, Kotlin, or Java for native app development.
Experience with cross-platform tools like React Native or Flutter is a plus.
Familiarity with RESTful APIs, JSON, and cloud messaging.


UI/UX Understanding: Solid understanding of mobile UI/UX principles and ability to work closely with design teams.
Problem-Solving Skills: Ability to troubleshoot issues and improve app performance.
Version Control: Proficiency with Git for version control.
Soft Skills: Excellent communication skills, attention to detail, and teamwork.


Preferred Qualifications


Experience with mobile app deployment in the App Store and Google Play Store.
Familiarity with agile methodologies.
Knowledge of CI/CD tools for automating app deployment.


Benefits


Competitive salary and performance-based incentives.
Health and wellness benefits.
Opportunities for professional development.
Flexible working hours and possible remote work options.


This role provides an opportunity to work on exciting projects with a talented team, where your contributions will directly impact our product offerings and customer experience. more

DEPARTMENT/UNIT:    Projects

REPORTS TO:    Chief Technical Officer

JOB SUMMARY

The Project Coordinator supports the project manager and ensures the smooth execution of projects. This role involves coordinating project activities, maintaining documentation, and facilitating communication among project team members to deliver high-quality solutions on time and within budget.

GENERAL... DESCRIPTION   


Working with customers’ business, technical teams, and MAXUT staff to properly articulate the requirements for new projects, and define project goals, scope, milestones, deliverables, and resources.
Interfacing with internal and external project teams responsible for a project to ensure that appropriate work breakdown and timelines are agreed upon for deliverables.
Monitoring and tracking project milestones to ensure it’s on track and highlighting risks and issues when they arise.
Creating appropriate documentation and best practice project management tools and artifacts to support and accomplish project management goals efficiently. These shall include but are not limited to project statement of work, project plans & schedules, work breakdown structures, summary reports, sign-off sheets, etc.
Providing regular reports and updates to senior management and other stakeholders on the status of assigned projects.
Enhancing project management function and its effectiveness at MAXUT through innovative processes, tools, and techniques as a foundation for developing a Project Management Office (PMO) as the need arises
Scheduling: Coordinate and schedule project meetings, sprint planning sessions, daily stand-ups, and other project-related events. Prepare agendas and take meeting minutes.
Resource Coordination: Assist in the allocation and coordination of project resources, including developers, testers, and other team members. Ensure team members have the necessary tools and information to complete their tasks.
Project Support: Assist project managers in planning and executing software development projects. Maintain project schedules, track progress, and ensure milestones are met
Budget Tracking: Monitor project budgets and expenditures, report any variances, and assist in budget preparation. Help ensure the project remains within the approved budget.


EDUCATIONAL QUALIFICATION/WORK EXPERIENCE


Education: Bachelor’s degree in computer science, software engineering, business administration, project management, or a related field.
Experience: At least 3-5 years of experience in project coordination or a similar role within the software development industry.


SKILL/ COMPETENCY REQUIRED


Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in project management software (e.g., JIRA, Trello, Asana)
Basic understanding of software development life cycle (SDLC) and Agile methodologies
Ability to work well in a team environment and collaborate with others
Detail-oriented with strong problem-solving abilities
Ability to handle multiple tasks simultaneously and prioritize effectively


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Project Schedule Adherence
Budget Management
Task Completion Rate
Resource Utilization
Reporting 
Documentation Accuracy and Timeliness
Communication Effectiveness
Issue and Risk Management
Meeting Coordination
Change Request Management
Client and Stakeholder Satisfaction


INTERNAL LIAISON


Technology Team and other staff


EXTERNAL LIAISON


Clients, Partners, Vendors and Contractors more

Job Summary

We are seeking an experienced Mobile Developer responsible for designing, developing, and maintaining mobile applications for iOS and Android. The ideal candidate has a solid understanding of mobile development frameworks, strong problem-solving skills, and a keen eye for user-centered design.

Key Responsibilities


Develop & Maintain Apps: Design, develop, test, and release... mobile applications for iOS and Android using Java, Kotlin, Swift, or cross-platform tools like React Native or Flutter.
Collaborate on Projects: Work with UI/UX designers, product managers, and other developers to understand requirements and deliver quality solutions.
Optimize Performance: Continuously monitor, optimize, and debug mobile applications for peak performance and efficiency.
API Integration: Implement and manage API integrations, third-party services, and libraries to extend app functionality.
Follow Best Practices: Ensure code quality, security, and adherence to development standards by writing clean, modular code with thorough testing.
Stay Updated: Keep up with industry trends, latest technologies, and updates in iOS and Android development.


Requirements


Experience: 3-5 years of hands-on experience in mobile development.
Technical Skills:

Proficiency in Swift, Kotlin, or Java for native app development.
Experience with cross-platform tools like React Native or Flutter is a plus.
Familiarity with RESTful APIs, JSON, and cloud messaging.


UI/UX Understanding: Solid understanding of mobile UI/UX principles and ability to work closely with design teams.
Problem-Solving Skills: Ability to troubleshoot issues and improve app performance.
Version Control: Proficiency with Git for version control.
Soft Skills: Excellent communication skills, attention to detail, and teamwork.


Preferred Qualifications


Experience with mobile app deployment in the App Store and Google Play Store.
Familiarity with agile methodologies.
Knowledge of CI/CD tools for automating app deployment.


Benefits


Competitive salary and performance-based incentives.
Health and wellness benefits.
Opportunities for professional development.
Flexible working hours and possible remote work options.


This role provides an opportunity to work on exciting projects with a talented team, where your contributions will directly impact our product offerings and customer experience. more

REPORTS TO:    Head, HR & Administration

JOB SUMMARY

The Help Desk & IT Support Officer is responsible for maintaining the company’s technology infrastructure for internal users and ensuring the smooth operations of Customers’ Help Desk systems. He/She will maintain the organization’s IT systems, troubleshoot technical issues, manage the organisation customer help desk platform, and ensure... seamless IT operations. This role involves providing support to end-users, managing IT infrastructure, and contributing to the implementation of IT security policies, IT compliance and procedure.

GENERAL DESCRIPTION   

 


Provide technical support to employees for hardware, software, and network-related issues.
Install, configure, and maintain computer systems, printers, and other IT equipment.
Monitor and maintain network systems, ensuring minimal downtime and resolving connectivity issues.
Manage the organization's Help Desk platform, including monitoring customer tickets, assigning tickets to appropriate teams, providing timely feedback to customers, and ensuring tickets are closed within agreed timelines.
Ensure all users back up their systems regularly on OneDrive and provide support for backup-related issues.
Verify that all operating systems have active Microsoft licenses and antivirus software installed and operational.
Track and process the renewal of all IT and project-related licenses, ensuring timely renewals to avoid disruptions.
Manage user accounts, permissions, and IT-related documentation.
Assist in the implementation and enforcement of IT policies, including data security and backups.
Support internal  IT projects, including system upgrades and migrations.
Liaise with external vendors for IT procurement, warranty claims, and system repairs.


SKILL/ COMPETENCY REQUIRED


Strong knowledge of hardware, software (Microsoft Office Online, Messaging etc), security and and network systems.
Proficiency in troubleshooting and problem-solving IT issues.
Experience managing IT Service Desk platforms and customer support systems.
Familiarity with cloud storage solutions like OneDrive.
Knowledge of software licensing and compliance, including Microsoft products and antivirus software.
Strong communication and interpersonal skills to assist non-technical users and customers.
Ability to prioritize tasks and manage time effectively.


KEY PERFORMANCE INDICATORS/ MEASUREMENT CRITERIA


Response time to IT support tickets and resolution rate.
Percentage of systems with regular backups on OneDrive.
Compliance rate for active Microsoft licenses and antivirus software.
Timely renewal of IT and project licenses without lapses.
Number of customer tickets resolved within timelines


INTERNAL LIAISON


All employees to provide IT, CRM, and system backup support


EXTERNAL LIAISON

External vendors. Service providers for software licensing and renewals, External consultants for specialized IT or CRM solutions, and Clients more

Job Summary

We are seeking an experienced Mobile Developer responsible for designing, developing, and maintaining mobile applications for iOS and Android. The ideal candidate has a solid understanding of mobile development frameworks, strong problem-solving skills, and a keen eye for user-centered design.

Key Responsibilities


Develop & Maintain Apps: Design, develop, test, and release... mobile applications for iOS and Android using Java, Kotlin, Swift, or cross-platform tools like React Native or Flutter.
Collaborate on Projects: Work with UI/UX designers, product managers, and other developers to understand requirements and deliver quality solutions.
Optimize Performance: Continuously monitor, optimize, and debug mobile applications for peak performance and efficiency.
API Integration: Implement and manage API integrations, third-party services, and libraries to extend app functionality.
Follow Best Practices: Ensure code quality, security, and adherence to development standards by writing clean, modular code with thorough testing.
Stay Updated: Keep up with industry trends, latest technologies, and updates in iOS and Android development.


Requirements


Experience: 3-5 years of hands-on experience in mobile development.
Technical Skills:

Proficiency in Swift, Kotlin, or Java for native app development.
Experience with cross-platform tools like React Native or Flutter is a plus.
Familiarity with RESTful APIs, JSON, and cloud messaging.


UI/UX Understanding: Solid understanding of mobile UI/UX principles and ability to work closely with design teams.
Problem-Solving Skills: Ability to troubleshoot issues and improve app performance.
Version Control: Proficiency with Git for version control.
Soft Skills: Excellent communication skills, attention to detail, and teamwork.


Preferred Qualifications


Experience with mobile app deployment in the App Store and Google Play Store.
Familiarity with agile methodologies.
Knowledge of CI/CD tools for automating app deployment.


Benefits


Competitive salary and performance-based incentives.
Health and wellness benefits.
Opportunities for professional development.
Flexible working hours and possible remote work options.


This role provides an opportunity to work on exciting projects with a talented team, where your contributions will directly impact our product offerings and customer experience. more