Responsible for the P&L of the business unit to deliver on the agreed GP target
Responsible for the operational delivery to the customer and organic growth of the business unit.
Responsible for delivery quality services and proactively address customer issues
Coordinate the resolving of operational issues and push for process improvements
Lead and manage team; determine team structure, manpower planning, roles and performance targets in co-operation with GM and with functional leaders
Evaluate performance and propose performance -based Incentive for direct staff
Lead by example to reinforce behaviours associated with our culture (eg Respect & Results, Continuous Improvement, Employee Engagement)
Responsible for KPIs and contract performance management
Responsible for stocks management and accountability.
Lead regular customer reviews
Responsible material Replenishment planning working together with Customer planning function
Ensure the site and operations always meet DHL standards
Responsible for H&S, Security and Quality & BCM aspects in all contract site locations working together with relevant SMEs.
Responsible for people & customer basics