ROLE PROFILE

Responsible for the implementation of business wide installations of OS, servers applications and user Desktop systems for new and existing stores and Head Office locations
Responsible for IT Asset Management for the Majid Al Futtaim Lifestyle business, ensuring cost effective purchases and on-going protection of IT assests
Oversee timely and effective resolution of customer complaints and queries related to hardware and technical issues.
Ensure effective LAN / WAN connectivity across all Outlets and offices of MAFL.
Ensure adherence to all Standard Operating Processes and Policies related to the Infrastructure scope within the IT Department.
Develop and maintain cordial and professional relationship with all external vendors for ongoing proficient technical support.
Responsible for all system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management.
Monitor and report periodically status of all infrastructure management related areas.

REQUIREMENTS

Graduate degree in IT or Computer Science
3+ years’ experience in IT
Retail Systems experience – Microsoft Dynamics AX 2012 Retail Desktop Support skills with knowledge of latest operating systems
Experience in developing and maintaining websites and with integrations
Ability to work independently and efficiently in a remote environment