Reports To: Group Managing Director (GMD), Mshel Group

Department: Executive Management

Job Purpose

The Managing Director will provide strategic leadership, direction, and oversight for Mshel Facility Management, ensuring operational excellence, client satisfaction, and business growth. The MD will be responsible for driving the company’s vision, managing resources, strengthening partnerships, and ensuring compliance with corporate and regulatory standards.

Key Responsibilities

Strategic Leadership


Develop and implement the company’s strategic plan in alignment with Mshel Group’s overall objectives.
Drive business expansion into new markets and service lines in facility management.
Advise the GMD and Board on strategic opportunities, risks, and performance.


Operations Management


Oversee the delivery of facility management services including maintenance, security, cleaning, utilities, and related services.
Ensure efficient use of resources, tools, and technology to optimize service delivery.
Establish and enforce policies, SOPs, and KPIs for operational excellence.


Financial Management


Develop and manage annual budgets, forecasts, and financial performance targets.
Monitor cash flow, profitability, and cost optimization measures.
Ensure compliance with financial reporting standards and internal control frameworks.


Client & Stakeholder Management


Foster and maintain strong relationships with clients, vendors, and regulatory agencies.
Ensure client satisfaction through timely, high-quality service delivery.
Represent the company at industry events, government forums, and professional associations.


Human Capital & Leadership


Build, lead, and mentor a high-performing management team.
Drive a culture of accountability, professionalism, and continuous improvement.
Ensure training and development programs for staff to improve service standards.


Compliance & Risk Management


Ensure compliance with legal, health, safety, and environmental standards.
Identify business risks and implement mitigation strategies.
Oversee audits, certifications, and quality management systems.


Key Performance Indicators (KPIs)


Achievement of revenue, profit, and market share targets.
Client retention and satisfaction levels.
Operational efficiency and cost savings.
Compliance with legal and regulatory requirements.
Staff productivity, engagement, and retention.


Qualifications & Experience


Bachelor’s degree in Business Administration, Engineering, Facility Management, or related field (Master’s degree/MBA preferred).
Minimum of 10–15 years’ relevant experience, with at least 5 years in a senior management role in facility management, real estate, or related sectors.
Proven track record of leading business operations, driving growth, and achieving financial targets.
Strong knowledge of facility management industry standards, regulations, and best practices.


Skills & Competencies


Strategic thinking and business acumen.
Strong leadership and people management skills.
Excellent financial planning and budget management.
Negotiation, stakeholder engagement, and client relationship management.
High-level problem-solving and decision-making abilities.
Excellent communication and presentation skills.