Job Purpose
This position will be responsible for all areas of workshop operation including day-to-day tasks related to automotive services. The job holder will lead the workshop team in producing quality repairs with a “right first time” culture and attitude to their work. Identify opportunities which promote customer satisfaction and or process improvement ideas and help embed a culture on site where everyone is responsible for the customer experience and works as a team to meet our customer expectations.
Key Responsibilities

Responsible for job card allocation and job cards flow in the workshop including job scheduling and labour allocation for day-to-day workshop operations. 
Be able to determine specific timelines for different mechanical jobs on the job cards in order to determine vehicle and machine downtime due to repairs.
Regularly report progress on each job and quickly communicate delays or concerns with the client. 
Lead job interviews for branch employees. 
Report on manpower overruns or shortfalls.
Ensure that the fleet of heavy equipment/machinery/vehicles are serviced and maintained in accordance with the required service standards. 
Coordinate resources, (operational and human) schedules and activities to effectively manage projects mechanics.
Ensure operational safety and compliance with environmental laws and regulations.
Ensure supplies are ordered for each job. 
Ensure adequate maintenance of tools, equipment, and other materials in the Service Area. 
Work with the Head of Workshops to respond to clients’ requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
Investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify appropriate courses of action.
Provide feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance, staff complaints and grievances.
Arrange to distribute new vehicles as per cycle.
Review work orders to ensure that all actions have been documented according to Company policies and procedures.
Receive and review feedback from customers and follow up to ensure customer satisfaction.
Monitor inspection of dismantled parts for cause of wear; to diagnose & troubleshoot.
Monitoring on going floor activities and guide employees & subcontractors on good workmanship.
Participate in developing SOP’s.
Undertake any other ad-hoc assignments or projects as assigned by the management.

Job Qualifications

Degree in Mechanical Engineering or related field;
5+ years’ experience managing a large & busy automotive workshop; 
Knowledge in Automotive systems (vehicle layout, function, and location of parts); 
Knowledge of mechanical issues, warranties, service, and general repairs;
Supervisory skills & technical competence with ability to train others; 
Workplace safety, firemarshall & first aid, site safety
Flexibility to work in Nairobi, Kisumu, Mombasa, or any other parts of Kenya.
Proficiency in Microsoft office suit
Analysis and report writing skills.