Key Duties and Responsibilities:   In this role, you’ll;

Assess our agent network on an ongoing basis and identify weaknesses to provide Wave with relevant data to help improve our service quality and improve our agent network reliability.
Be responsible for the analytical functions involved with the daily monitoring of our customers’ activities ensuring compliance with regulations, company policies and procedures.
Monitor and review data to assess whether customers’ behaviour and their transactions warrant further review.
Conduct suspicious activity and reputation risk investigations as warranted.
Travel and visit regularly assigned wave agents and interact with them in person to gauge customer service.
Discreetly inspect our premium cash office environment to detect possible concerns and areas for improvement.
Implement and follow up on prescribed corrective actions and preventive controls recommendations and provide status updates to the wider fraud and compliance team.
Use statistical data and other means of analysis for forensic audit investigations to support link analysis activities, providing meaningful information that will assist in preventing future incidents.
Investigate the field team’s adherence to processes and policies through random calls and field visits to disclose competing interests, including dislike of particular wave points.
Other internal audit admin tasks may be assigned from time to time.