This position is responsible for maximizing uptime for customer’s vehicles and at optimal costs.

Responsibilities


Book all due vehicles for service and share daily report with Service centre supervisor for tracking.
Share the developed database with supervisor and update it monthly.
Compile and present a weekly report of all customers contacted for management tracking.
In liaison with service centre supervisor, execute the issuance of new service and repair quotations requests on time and upsell by following up with the customer.
Track all the new quotations issued and conversion rate and provide a daily tracking report for management oversight.
Deploy customer reception best practices by capturing all the critical data and information of the vehicle during receiving and fully documenting through the receiving memo and job card process as per the procedure.
Explain to the customer any new offers or on-going marketing promotions and seek acceptance for any offers.
Ensure the vehicle is prepared with all safety precautionary requirements before being driven to the workshop.
Communicate to the customer the promise time as per the service time guide and provide real-time update for any changes to the promise time and job scope.
Deploy customer vehicle handover best practices by explaining the job done to the vehicle, provide and show the replaced parts and book the customer for the next service.
Conduct a daily post-service vehicles review to establish those that are yet to be paid for and collected. Make reminder calls to the customers and provide a daily status update.
Execute the role in compliance with company policies and procedures.


Requirements


Diploma/Bachelor’s degree in mechanical, Automotive Engineering, Business, Marketing, or related disciplines.
Five (5) years’ experience in a similar role
Customer centric.
Automotive knowledge.
Business acumen.
Interpersonal & communication skills.
Dealing with ambiguity.
Ability to work under pressure.
Attention to detail.
Team Player.