This position is responsible for maximizing uptime for customer’s vehicles and at optimal costs.

Responsibilities


Book all due vehicles for service and share daily report with Service centre supervisor for tracking.
Share the developed database with supervisor and update it monthly.
Compile and present a weekly report of all customers contacted for management tracking.
In liaison... with service centre supervisor, execute the issuance of new service and repair quotations requests on time and upsell by following up with the customer.
Track all the new quotations issued and conversion rate and provide a daily tracking report for management oversight.
Deploy customer reception best practices by capturing all the critical data and information of the vehicle during receiving and fully documenting through the receiving memo and job card process as per the procedure.
Explain to the customer any new offers or on-going marketing promotions and seek acceptance for any offers.
Ensure the vehicle is prepared with all safety precautionary requirements before being driven to the workshop.
Communicate to the customer the promise time as per the service time guide and provide real-time update for any changes to the promise time and job scope.
Deploy customer vehicle handover best practices by explaining the job done to the vehicle, provide and show the replaced parts and book the customer for the next service.
Conduct a daily post-service vehicles review to establish those that are yet to be paid for and collected. Make reminder calls to the customers and provide a daily status update.
Execute the role in compliance with company policies and procedures.


Requirements


Diploma/Bachelor’s degree in mechanical, Automotive Engineering, Business, Marketing, or related disciplines.
Five (5) years’ experience in a similar role
Customer centric.
Automotive knowledge.
Business acumen.
Interpersonal & communication skills.
Dealing with ambiguity.
Ability to work under pressure.
Attention to detail.
Team Player. more

The main purpose of this position is to undertake and complete a course of study and work that leads to a company recognized qualification and accreditation within their stipulated discipline; these are normally nationally recognized qualifications, but only where available.  The successful candidate must be technically competent to apply the required skills within a team environment to secure the... qualification.

Responsibilities


Safety- He/she will receive thorough on boarding at the start of their tenure to ensure they can operate safely in their immediate working environment. Safety training must then continuously evolve to match the Graduate Assistant’s’ growth in ability and increased exposure to new techniques and environments.
Environment – The Graduate Assistant will be briefed and trained as to the role they can play in reducing costs due to waste and minimize impact to health, safety and the environment through working to eliminate waste and through the correct management of waste and hazardous materials. After training, he/she will be expected to actively contribute to an eco-efficient environment.
Risk Assessment- Support to review existing risk assessments around Maintenance work by developing SMPs where necessary and improving existing documentation.
Continuous improvement – Drive kaizen capturing, initiation and execution to improve plant reliability and productivity.
Ensure zero machine, electrical and process related incidents.
Develop full knowledge of the workplace and hazards within it. They are to be trained to utilize appropriate safety and environmental procedures for people, processes, materials, products and equipment relevant to the tasks in their area.


Requirements


Bachelor’s degree in Engineering preferably Mechanical, Electrical and Mechatronic or related field of study.
IT Skills –Must be competent in the use of Microsoft Office, Excel and Word programmes.
A high level of motivation and personal discipline.
The ability to work as a team member and possess good interpersonal, communication and literacy skills.
Ability to work with efficiency, accuracy and to be able to meet deadlines.
Willingness to prioritize workload and work under own initiative.
High level of flexibility and dependability.
A capacity for problem-solving. more

To contribute in effective and efficient achievement of marketing strategies and provide marketing support to the Company’s sales and distribution team to ensure growth of company sales and market share.

KEY RESPONSIBILITIES:


Support the Brand Manager in the development and execution of brand plans for respective brands
Support the Brand Manager with budget tracking, reconciliations of... marketing programs and activations as per the defined operational brand plans.
Proactively engage in regular market and customer visits to understand market requirements and propose actionable insights
Work closely with marketing agencies to deliver on brand creative, availability and digital requirements
Receive all customer complains through customer feedback channels – digital and traditional and liaise with relevant departments to ensure corrective action is taken
Analyze all customer and market complains on weekly, monthly and by brand basis and compile a detailed report with action taken in liaison with the Brand Manager
Ensure all POS and branded materials, company giveaways including but not limited to calendars and newsletters are planned for and distributed as required while ensuring effective stock management, marketing store management with monthly accountabilities
Coordinate on materials and service requirements/ requisitions in liaison with the Procurement department to execute their timely deliveries
To organize and coordinate the Company’s participation in exhibitions, show and other special events to promote the Company’s products and image
Assist on market specific resource requirements through third party suppliers for brand promotional activities.
Assist in the department administrative duties as and when required.
Manage the Brand presence on social media and other online platforms
Track and report on digital metrics, including website traffic and social media engagement.


Academic/ Professional Qualifications and Skills


A Bachelor’s degree in Marketing or related field
Experience in advertising and digital marketing highly desired
Post graduate Diploma in Marketing (CIM)
Proficiency in MS office applications
Excellent written and verbal communication skills
Strong organizational skills
Good analytical skills to interpret data and derive action
Creative thinking with attention to details more

As part of the Country Brand and Marketing team, design and deliver a consistent and compelling brand experience for clients, in line with the Country Brand & Marketing strategy, the Group Marketing strategy and Standard Bank brand architecture. Contribute to the creation of positive and memorable experiences that resonate with clients, employees, and other stakeholders and drive brand awareness,... consideration and advocacy.

JOB FUNCTIONS

Essential Functions


Fulfil CSI activities in Country, working closely with Group to ensure alignment to CSI strategy.
Develop a deep understanding of the country’s business strategy to translate business requirements into event specifications and experiences.
Develop and implement the sponsorship plan in country to ensure alignment to BU strategies as well as Group Brand and Marketing strategic aspirations
Identify through research or consultation with stakeholders, Corporate Social Investment (CSI) projects, initiatives, and activities for the country to undertake in line with strategic aspirations, and oversee the delivery of these initiatives in line with Group frameworks.
Oversee the country visual art assets and experiences in alignment with the Group Brand Experience strategy and visual arts blueprints.
Conceptualize, develop and lead the delivery of product launches and other events in country ensuring that they are in line with business objectives, events guidelines and policies.
Provide brand management guidance to the design and production of marketing and advertising campaign material by contracted suppliers to ensure that all concepts and artwork are developed in line with the brand and advertising principles and corporate identity guidelines.
Develop and drive effective merchandise and promotional items in country to ensure that they are used to achieve maximum exposure and brand awareness.
Partner with contracted agencies to support the development and execution of relevant brand experience initiatives
Collect data and measure the effectiveness of all brand experience initiatives in Country to inform ROI and future spend.


QUALIFICATIONS

Education


First Degree-Business Commerce, Marketing


Work Experience


Experience in eventing and product launch, conceptualisation of the event through to execution, working with sponsorship campaigns, in a project environment, prioritising tasks, and meeting deadlines in a fast-paced environment. Exposure to Corporate Social Investment initiatives and experience working cross-functionally with teams to align marketing efforts with overall business goals.
5-7 years more

Purpose of role:


To ensure that the Client’s Performance Reporting, Routines and processes are understood, that our trade partners are trained to use The Client’s and DMS (Distributor Management System) systems and that business processes and working practices across the division and distributorships are in line with The Client’s Way of World-Class Selling and Code of Business... Conduct.


Deliverables of role:

Performance Management dashboards and Insights Generation


Performance reporting.
Daily upload on promotional banners on the platform and content review monthly.
Daily, weekly, and monthly reporting on performance tracking KPIs, insight generation and optimization of performance metrics from a consulting and advisory role to the Sales team being able to achieve their Sales variable based on KPIs matrix agreed (Performance 4 metrics with insights, Open orders consolidation, BTL) (Engage with the users and get insights and advice to CPMs to deal).
Weekly CLT & Customer marketing reporting and insight generation.
Identifies factor affecting individual and divisional performance within the performance management framework – Competence, Capability and Commitment, formulates remedial actions with collaboration with the leadership and follows through for closure of the actions.
Analytics capability support for the divisional distributor super user network.
Managing end to end BTL activities and execution on ground for project specific promotions aligned to the role’s KPis.


Driving optimal and efficient usage of systems (EDGE 365  & The Client’s) to simplify trade execution


Distributors are optimally using DMS to manage their businesses effectively and efficiently.
Primary point of contact of help for any system related issues for the division sales team and the distributor
Accompaniments, Coaching in trade and conducting refresher trainings for distributor teams and sales teams for capability building.
Analyzing and proposing any new system requirements to serve current and future need.


People Management


Managing of third-party agencies /teams including but not limited to:
Customer service team management – Inbound customer service requests such as password queries and other service issues, to ensure a high level of customer satisfaction and efficient problem resolution.
E-commerce representative management – order fulfilment, customer registrations.
Digitribe and or any content provider – Liaising and advisory role on content management on the platform.
Talent development for teams working closely around DMS.
Agencies scoped for purpose of BTL activities (i.e. all enabling on and off trade merchandising agencies) and any other promotional campaigns that may be strategic to The Client’s platform awareness and usage improvement.


Budget Owner


Coupa – management of The Client’s POs lifecycle
Clear planning, implementation and execution, monitor, govern and maintenance of budget management via yearly plans.
CRM: Digital Marketing with Digitribe, Genesis & IMS i.e. Implement direct marketing communication strategy via the following:
SMS Marketing: Utilize developed database and as per category with personalized messages and call to action.
Email & Whatsapp marketing: A multi face approach utilizing the following: Newsletters, product offers (How to videos), promotions etc
E-Recruitment: Utilizing product deliveries to re-recruit to the database
Any other duties as assigned by the Commercial Lead in line with the assigned performance metrics aligned to the business. more

JOB PURPOSE


The Sales Executive – Enterprise Broad Band (EBB) is responsible for driving sales within assigned territories to ensure business growth and customer acquisition. The role involves direct sales, customer engagement, and ensuring excellent service delivery. The Sales Executive will also support marketing initiatives, provide market intelligence, and maintain high levels of... customer satisfaction.


KEY ACCOUNTABILITIES


Expected Key Result -Activity (Detailed KPIs)
Customer Acquisition
Achieve and exceed set sales targets. Conduct customer education on Enterprise Broad Band (EBB) products and services. Ensure compliance with customer onboarding and KYC processes.
Sales Performance & Revenue Growth
Drive revenue growth through aggressive customer acquisition and retention. Identify new market opportunities and expand the customer base.
Customer Relationship Management
Maintain strong relationships with existing customers to enhance loyalty. Provide first-level support for customer inquiries and escalate unresolved issues.
Market Intelligence & Competitor Analysis
Monitor and report on market trends and competitor activities.
Provide insights on customer preferences and suggest product enhancements.
Stock & Resource Management
Ensure availability of sales materials and resources in assigned territory. Work with relevant departments to ensure smooth product distribution and availability.
Reporting & Analysis
Submit daily, weekly, and monthly reports on sales performance and market trends. Track and analyze sales data for continuous improvement.
Marketing & Activation Support
Participate in on-ground marketing activations, including roadshows and community engagement. Collaborate with marketing teams to execute brand awareness initiatives.


SKILLS & KNOWLEDGE

Educational Qualifications & Functional / Technical Skills:


Diploma or Degree in Business Administration, Marketing, or a related field.
Understanding of broadband and telecommunications trends is an added advantage.


Relevant Experience:


2+ years of sales experience in broadband, telecom, or related industries.
Proven track record of achieving and surpassing sales targets.


Competencies:


Strong sales acumen with a deep understanding of customer needs.
Resilient and goal-oriented with the ability to work in a fast-paced environment.
Excellent communication and negotiation skills.
Ability to build and maintain strong customer relationships.
Proficiency in using CRM tools and Microsoft Office Suite.


Other Requirements:


High level of self-motivation and ability to work independently.
Strong planning and organizational skills.
Customer-centric mindset with excellent time management.
Willingness to travel within assigned territories. more

Sales Target Achievement:


Actively promote and sell vehicles to meet and exceed monthly and annual sales targets.
Identify prospective customers through networking, referrals, and lead generation.
Drive customer engagement from initial contact to sale completion.


Customer Relationship Management:


Build and maintain strong relationships with existing and potential... customers.
Provide exceptional customer service and ensure satisfaction throughout the purchasing process.
Address and resolve customer concerns, ensuring a seamless buying experience.


Product Knowledge:


Maintain up-to-date knowledge of the Client’s products, including features, benefits, and technical specifications.
Stay informed on industry trends, competitor offerings, and market conditions.


Sales Process:


Conduct detailed needs analysis with customers to recommend suitable vehicles.
Present and demonstrate vehicles to customers, providing test drives and answering questions.
Negotiate prices, close sales, and manage the final paperwork for vehicle purchase and financing.


Market Expansion:


Engage in proactive sales initiatives, such as attending events, roadshows, and exhibitions, to increase brand visibility.
Actively seek new sales opportunities in the assigned region.


Administrative Duties:


Maintain accurate records of customer interactions, sales activities, and transactions.
Submit regular reports on sales progress and pipeline management to management.
Ensure all sales documentation is completed in a timely and accurate manner.


Team Collaboration:


Collaborate with other departments within the organization, including the service and parts teams, to ensure customer needs are met.
Participate in team meetings and training sessions as required.


Qualifications:


Education: A minimum of a high school diploma; a diploma or degree in Sales, Marketing, or Business Administration is a plus.
Experience: A minimum of 2 years of experience in automotive sales, retail sales, or a related field. Prior experience in the motor industry is highly desirable.


Skills:


Excellent communication and negotiation skills.
Strong customer service orientation.
Ability to work independently and as part of a team.
Good organizational and time-management skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). more

Main functions /Roles are as follows:


 Updating and data Entry to the Eatta  Oklo auction platform.
 Sale offer auction weight notes(weekly) to Broker.
 Weekly sample delivery to brokers upon sale offers
 Auction Delivery orders updating and sale confirmation.
 Tea sampling and Sampling delivery to Brokers.
 Weekly auction reprints and Auction weight notes.
 Receiving and... delivery of teas for auction/PVT Sales
 Customer committed stock report (weekly).
 Customer non-committed stock report(weekly).
 Auction Sale confirmation Processes
 Physical stock Taking as directed by the customer or supervisor
 Daily stock movement Report.
 Monthly stock reports as per clients Request


Qualifications:


Diploma or Degree in a relevant field
Minimum 1 yr experience
Proficiency in computer operations
Good communication and interpersonal skills
Ability to multitask more

Business Context and Main Purpose of the Job

Lead the regional Field Sales Force in achieving the sales objectives for the sales area as set in the Channel Category Plans and Customer Business Plans. Codevelop Field Sales Force Strategy together with National Sales Manager. Lead and plan sales resources in sales area. Lead sales force projects.

Main Accountabilities

Ensure ambitious... target setting and monitor closely for performance
Coach the Field Sales force for Performance in relation to the targets set and build a winning spirit within his/her team
Lead the Field Sales Force by showing the example
Ensure streamlined implementation of the customer strategy at POS in order to further build market share
Prepare and lead the Sales Team Meetings with focus on results vs. targets set. Together with the sales team, identify & implement actions for closing possible results gaps in the concerned POS when they occur
Define guidelines for coverage planning
Follow up of field budgets versus incremental sales per rep
Build excellent relationships with the regional/local responsible manager of the concerned Customers
Gather and provide competitive information to head office on a regular and continuous basis
Ensure adequate management of sales resources during illness/vacation
Evaluate sales reps and territory managers on personal performance and contribution based on facts and observable data

Relevant Experience

Essential:

2 to 3 years relevant field sales force experience

Desirable:

Two years Marketing experience is an advantage
Two years of Trade Category Management is an advantage

Leadership Behaviors

Should "meet expectations" on the Standards of Leadership behaviors relevant to the WL of this job. more

JOB PURPOSE:


Responsible for liquid gas production and the overall maintenance and integrity of plant machines and equipment


MAIN DUTIES AND RESPONSIBILITIES:


Schedule and manage routine, preventive, condition based (CBM) and corrective maintenance of Plant & Equipment.
Supervise, assign, review and participate with technician and operators responsible for maintenance of plant... equipment, machinery and related facilities; to ensure work quality is as per adherence to established policies and procedures.
Manage the spares and stocks cycle by planning and requisitioning spares, tools and equipment on time and at the right amounts
Drive quality and make adjustments as necessary to produce product within specifications and segregate product outside specifications to minimize the risk of product contamination
Ensure plant operations and processes adhere with ISO 22000 systems.
Ensure integrity and safe movement of product throughout the production process all the way to loading onto the road tankers
Ensure safe and hygienic working environment
Induct and train technicians and operators on how to use and operator new/existing machines.
Ensure proper documentation of all inductions/trainings.
Write, prepare and present production and maintenance reports as and when required


KEY ACCOUNTABILITY/DELIVERIES:


Develop and maintain proactive preventative maintenance program for machinery, plant and equipment
Maintain up to date production and maintenance records
Guarantee quality and safety of product
Ensure functioning delivery pumps, pipeline and gauges in road Tankers
Effective supervision and training of maintenance and production staff


Requirements:


At least 2-3 years’ experience in a production facility / plant
Experience on equipment overhauls, trouble shooting, installation and commissioning
Vast experience in the capacity of production engineer, mechanical engineer or plant engineer
Experience in the gas, oil and construction industry is an added advantage
Registered with the Engineers Board of Kenya
Awareness of the ISO 22000 food safety systems more