We are seeking enthusiastic and goal-driven individuals to join our team as Junior Collections Agents. This is an entry-level position, ideal for those looking to build a career in credit management, debt recovery, and customer relationship management.

Key Responsibilities:


Contact customers via phone, email, and other approved channels to follow up on overdue payments.
Clearly explain payment terms, account status, and repayment options to customers.
Negotiate suitable repayment plans in line with company policies.
Accurately record and update customer information and payment arrangements in the system.
Escalate complex cases to senior collections staff when necessary.
Maintain a professional, empathetic, and solutions-oriented approach in all customer interactions.
Meet daily, weekly, and monthly call/contact and recovery targets.
Adhere to all company policies, regulatory requirements, and Treating Customers Fairly (TCF) principles.


Requirements:


Minimum of HND; a bachelor’s degree is an advantage.
Strong communication skills with clear enunciation and active listening ability.
Basic computer skills and familiarity with Microsoft Office tools.
A positive attitude, resilience, and willingness to learn.
Ability to work in a target-driven environment.
Previous experience in customer service, sales, or call centre roles is an advantage