We are seeking driven and customer-focused individuals to join our team as Collections & Customer Support Agents. In this role, you will work on behalf of our UK-based client to manage customer interactions with a focus on debt recovery, account resolution, and excellent customer experience.

As a key member of our BPO team, you will be responsible for handling sensitive customer accounts,... negotiating repayment plans, resolving disputes, and ensuring that all communications are carried out professionally and in compliance with client and regulatory standards.

Responsibilities:


Contact customers regarding overdue accounts and negotiate appropriate repayment solutions.
Deliver exceptional customer support by listening, empathizing, and resolving queries effectively.
Maintain accurate and up-to-date records of all customer interactions and payment arrangements.
Work towards individual and team recovery targets while upholding Treating Customers Fairly (TCF) principles.
Adhere to UK regulatory compliance guidelines and client-specific processes.
Escalate complex issues to supervisors while maintaining ownership of customer experience.
Contribute to a collaborative team environment with a focus on continuous improvement.


Requirements:


Minimum of 1–2 years’ experience in collections, recovery, customer service, or a contact centre role
Degree qualification in any program of study from a recognised University.
Strong negotiation and problem-solving skills.
Excellent verbal and written communication in English with a neutral/clear accent suitable for UK customers.
Resilience, empathy, and the ability to remain professional in challenging conversations.
Good computer literacy (MS Office, CRM tools, and call centre systems).
Ability to work with targets, deadlines, and performance metrics.


Perks & Opportunities:


Comprehensive training on client systems, debt recovery processes, and compliance standards.
Career growth opportunities within a fast-growing BPO.
A supportive and professional work environment.
Exposure to international client operations. more

About the Role

MIM Finance is seeking enthusiastic and driven graduates to join our team as Loan Recovery Interns. This is an excellent opportunity for individuals who are passionate about starting a career in finance, accounting, or debt recovery, and are eager to gain hands-on experience in a fast-paced financial services environment.

As a Loan Recovery Intern, you will work closely with... our experienced collections team to engage with clients, manage repayment processes, and develop practical skills in negotiation, financial analysis, and customer relationship management.

Key Responsibilities


Contact customers regarding outstanding loan repayments.
Engage with clients professionally to negotiate repayment plans.
Support the collections team in tracking, monitoring, and documenting repayments.
Learn and apply industry best practices in loan recovery.
Assist in preparing daily and weekly recovery reports.


Requirements


Candidate must possess a university degree in any relevant field 
Candidate must have completed NYSC 
Must be Tech savy
Strong communication and interpersonal skills.
High level of confidence and ability to negotiate.
Eagerness to learn and grow within the finance sector.
Previous internship or volunteer experience in customer service, accounting, or recovery is an added advantage (not compulsory).


What We Offer


Hands-on training and mentorship in loan recovery and credit management.
Exposure to financial services and real-world client engagement.
Opportunity to build a career path in collections, credit, and risk management.
Stipend provided during the internship period.
Potential for full-time employment based on performance more

MIM Finance Company is a CBN-licensed financial institution dedicated to providing accessible and responsible credit solutions to individuals and businesses.

Ethica Resolve Contact Centre (BPO) is committed to delivering exceptional customer engagement services for both local and international clients across multiple industries.

This unique partnership means that as a Contact Centre Agent /... Contact Support Agent, you will be part of a dynamic team providing customer-centric solutions in different functions such as sales, collections, customer service, telesales, account management, and other support roles as determined by the client’s needs.

Role Overview:

We are looking for highly motivated, customer-focused individuals to join our team. The successful candidates will handle inbound and outbound interactions across multiple channels (phone, email, live chat, and social media) while delivering professional, empathetic, and results-oriented service.

This role may involve supporting clients in the UK, US, and other international markets, requiring excellent fluency, clear enunciation, and strong interpersonal skills.

Key Responsibilities:


Handle inbound and outbound calls, emails, and live chats in a professional and courteous manner.
Support clients in various customer-centric functions, including sales, telesales, debt collections, customer service, and account management.
Provide accurate information, resolve inquiries, and address customer concerns effectively.
Promote products or services where applicable, in line with client campaigns and sales targets.
Follow up on customer interactions to ensure timely resolution and satisfaction.
Update and maintain accurate customer records in CRM systems.
Adhere to client-specific scripts, guidelines, and performance metrics.
Demonstrate commitment to Treating Customers Fairly (TCF) and maintaining high service standards.


Requirements:


Minimum Education: Bachelor’s degree (HND holders with strong experience may be considered).
Excellent communication skills — both written and verbal — with clear enunciation and strong listening skills.
Fluency in English is essential; ability to adapt tone and style for international clients is an advantage.
Strong customer service orientation with a problem-solving mindset.
Proficiency in using computers, CRM software, and Microsoft Office tools.
Ability to multitask, manage time effectively, and work in a target-driven environment.
Previous experience in customer service, sales, call centre operations, or collections is an advantage but not mandatory.
Willingness to work flexible shifts, including evenings or weekends, if required by client schedules.
Candidate must reside on the Island or in commutable distance to the Island


What we Offer:


Competitive salary and performance-based incentives.
Opportunity to work with international clients.
Career development and training opportunities.
Dynamic and inclusive work environment more

We are seeking enthusiastic and goal-driven individuals to join our team as Junior Collections Agents. This is an entry-level position, ideal for those looking to build a career in credit management, debt recovery, and customer relationship management.

Key Responsibilities:


Contact customers via phone, email, and other approved channels to follow up on overdue payments.
Clearly explain... payment terms, account status, and repayment options to customers.
Negotiate suitable repayment plans in line with company policies.
Accurately record and update customer information and payment arrangements in the system.
Escalate complex cases to senior collections staff when necessary.
Maintain a professional, empathetic, and solutions-oriented approach in all customer interactions.
Meet daily, weekly, and monthly call/contact and recovery targets.
Adhere to all company policies, regulatory requirements, and Treating Customers Fairly (TCF) principles.


Requirements:


Minimum of HND; a bachelor’s degree is an advantage.
Strong communication skills with clear enunciation and active listening ability.
Basic computer skills and familiarity with Microsoft Office tools.
A positive attitude, resilience, and willingness to learn.
Ability to work in a target-driven environment.
Previous experience in customer service, sales, or call centre roles is an advantage more

WageX is an innovative salary advance solution designed to give employees quick access to earned wages while empowering organizations to boost staff well-being and productivity. We are expanding rapidly and looking for a passionate and driven Business Development Officer to join our growing team.

Role Overview:

As a Business Development / Sales Representative, you will be at the forefront of... expanding WageX’s footprint by building strong partnerships with organizations across Nigeria. You will engage directly with HR Managers, Finance Directors, CEOs, and other decision-makers to demonstrate the benefits of WageX and drive adoption within their workforce.

Key Responsibilities:


Identify and target potential partner organizations across key industries.
Engage and build relationships with decision-makers at corporate levels.
Present and explain the WageX solution, highlighting business and employee benefits.
Negotiate and close partnership agreements.
Collaborate with internal teams (Product, Customer Support, Marketing) to ensure smooth onboarding of partners.
Track, report, and analyse sales performance, providing insights on market trends and opportunities.


Skills & Requirements


Proven experience in B2B sales or business development in the fintech industry (experience in financial services, HR solutions, or employee benefits is an advantage).
Excellent communication, presentation, and negotiation skills.
Strong ability to identify and engage key decision-makers.
Self-motivated, target-driven, and adaptable to a fast-paced environment.
Bachelor’s degree in business, Marketing, Finance, or a related field prefer more

We are seeking a motivated and professional Loan Collections Agent to join our third-party recovery team supporting clients in the UK. In this role, you will be responsible for engaging with customers to negotiate repayment solutions, ensuring compliance with regulations, and providing excellent customer service throughout the collections process.

Responsibilities:


Contact customers... regarding overdue accounts through outbound and inbound calls.
Demonstrate active listening and empathy while negotiating realistic repayment arrangements.
Follow established collections processes in line with client and regulatory requirements.
Maintain accurate and detailed records of all customer interactions.
Escalate unresolved cases in line with company policies.
Work closely with the recovery team to meet and exceed performance targets.


Requirements:


Proven experience in loan collections, debt recovery, or customer service within financial services.
Strong verbal communication skills with fluent English and clear enunciation.
Excellent active listening skills with the ability to handle sensitive conversations professionally.
Understanding of collections and recovery processes, ideally with exposure to UK or international standards.
Resilient, target-driven, and able to manage challenging conversations.
Basic proficiency with Microsoft Office and CRM tools.
Candidates must reside on the island or in close proximity 


What We Offer:


Competitive compensation package.
Performance-based incentives.
Opportunity to work with international clients in the financial services sector.
Professional development and growth within a supportive team. more

JOB RESPONSIBILITIES

Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
Responsible for carrying out extensive research into the firm’s operations prior to commencing the auditing process. Collecting, preparing, and organizing physical and... digital documentation for auditing processes.
Evaluating figures, accounts, and statements with other finance personnel, regulators, and tax officers.
Verifying documents, figures, and account details for auditing.
Compiling and presenting findings in written and verbal forms to senior members of the auditing team.
Auditing financial reports prepared for the Board and regulators before publication
Determine internal audit scope and develop annual plans
Obtain, analyse, and evaluate accounting documentation, previous
Prepare and present reports that reflect audit’s results and document process
Act as an objective source of independent advice to ensure validity, legality, and goal achievement
Conduct follow up audits to monitor management’s interventions
Engage to continuous knowledge development regardingthe sector’s rules, regulations, best practices, tools, techniques, and performance standards

Job Requirements

5-7 years’ experience as a financial auditing, and financial analyst within aCBN-regulatedd firm.
Certification as a Certified Internal Auditor, Certified Financial Services Auditor, or similar is a plus.
A thorough understanding of key areas such as risk, compliance, and financial legislation.
In-depth knowledge of accounting software such as Sage Pastel, SAP, or similar systems.
Impeccable organizational and analytical skills.
Proficient at detailed report writing and presentation.
Exceptional financial research training and abilities.
Extensive knowledge of corporate compliance regulation, including anti-bribery and finance laws.
Ability to manipulate large amounts of data and to compile detailed reports
Proven knowledge of auditing standards and procedures, laws, rules and regulations
BS degree in Accounting or Finance more

JOB RESPONSIBILITIES

Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
Responsible for carrying out extensive research into the firm’s operations prior to commencing the auditing process. Collecting, preparing, and organizing physical and... digital documentation for auditing processes.
Evaluating figures, accounts, and statements with other finance personnel, regulators, and tax officers.
Verifying documents, figures, and account details for auditing.
Compiling and presenting findings in written and verbal forms to senior members of the auditing team.
Auditing financial reports prepared for the Board and regulators before publication
Determine internal audit scope and develop annual plans
Obtain, analyse, and evaluate accounting documentation, previous
Prepare and present reports that reflect audit’s results and document process
Act as an objective source of independent advice to ensure validity, legality, and goal achievement
Conduct follow up audits to monitor management’s interventions
Engage to continuous knowledge development regardingthe sector’s rules, regulations, best practices, tools, techniques, and performance standards

Job Requirements

5-7 years’ experience as a financial auditing, and financial analyst within aCBN-regulatedd firm.
Certification as a Certified Internal Auditor, Certified Financial Services Auditor, or similar is a plus.
A thorough understanding of key areas such as risk, compliance, and financial legislation.
In-depth knowledge of accounting software such as Sage Pastel, SAP, or similar systems.
Impeccable organizational and analytical skills.
Proficient at detailed report writing and presentation.
Exceptional financial research training and abilities.
Extensive knowledge of corporate compliance regulation, including anti-bribery and finance laws.
Ability to manipulate large amounts of data and to compile detailed reports
Proven knowledge of auditing standards and procedures, laws, rules and regulations
BS degree in Accounting or Finance more