Job Summary

We are looking for a highly motivated and customer-focused individual to be the first point of contact for our customers at Mechanic on the Go. The Customer Service Representative will handle customer inquiries, manage appointments, and provide real-time updates to customers regarding their car repairs. You will play a key role in enhancing the customer experience, building trust, and converting inquiries into loyal clients.

Key Responsibilities

Customer Interaction:


Respond to customer inquiries via phone, text, and in person at the workshop.
Address all customer questions, concerns, and requests promptly and professionally.
Engage with customers to understand their needs, provide accurate information, and guide them through our services.


Appointment Management:


Schedule and confirm appointments for repairs and services.
Ensure that all appointment-related information is accurately recorded and communicated to both the customer and workshop staff.


Customer Updates:


Keep customers informed about the status of their vehicle during the repair process.
Provide detailed explanations of completed repairs and services, addressing any questions to ensure customer satisfaction.
Follow up with customers after repairs to gather feedback and reinforce a positive experience.


Client Conversion:


Engage potential clients, explaining our services, pricing, and benefits to convert inquiries into appointments and loyal customers.
Identify opportunities to promote additional services and repairs that may benefit the customer.


Administrative Duties:


Accurately log all customer interactions and maintain records in the customer database.
Assist in processing payments, issuing receipts, and managing paperwork related to repair services.


Customer Relationship Building:


Build positive relationships with customers, fostering loyalty and trust in Mechanic on the Go.
Be an ambassador of the Mechanic on the Go brand, promoting our values of reliability, transparency, and customer satisfaction.


Requirements


Location: Must live in or near Ikeja, Lagos, to ensure easy accessibility to the workshop.
Proven experience in customer service, preferably in an automotive or workshop setting.
Strong communication skills with a friendly and approachable demeanor.
Ability to handle multiple inquiries, prioritize tasks, and manage time effectively.
Basic knowledge of automotive services and repairs is a plus.
Proficient in using computers and software for scheduling and database management.
Detail-oriented, with a commitment to accuracy and professionalism.
Availability to work Monday to Saturday.


Benefits


Competitive salary with potential for performance-based incentives.
Opportunities for training and career advancement.
A supportive work environment with a focus on teamwork and customer satisfaction.