In any case, this guy must not irritate the client. He must use possible psychology to correctly guide and get along with the client, and that is what... characterizes a good worker. I advise you to talk with this 40-year-old man and give him strict instructions again and change his methodology for addressing the client in order to achieve good results. Otherwise, your employee is not qualified.
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Greetings. Have you addressed this with him? Sometimes we can become irritable and all because of personal things in our life and they can wind up... spilling over into our workspace. It is best to address this with him now. give him your expectations and if he does not meet them, then allow him to bow out gracefully.😇 all the best to you and I hope it works out. more

Before jumping to replacement, it’s worth having a direct but calm conversation. Not accusatory but just factual and focused. For example, you can... point out specific instances where he snapped at clients and explain clearly that this affects business and cannot continue.
Then listen. His response will tell you a lot: more

Sit him down. Time to give feedback. Is he on probation? How is he contributing to the direction of the business!!!

Talk to him

Why did you mention that the employee is 40 yrs old.

Have you talked to him and surfaced any problems he might be dealing with?

Don't fire him now just give him some time but try and make sure you sight the necessary obligation for and ask him to be strictly abide by it.

Even though you are leadership, sometimes boundaries can be crossed. When it comes to the older generation they expect the work ethics of the younger... generation to be what was instilled back then and the younger generation does not have that. They called themselves open minded but that is not always the case. People are not always aware of what they have done to offend other people and even if it is explained they still lack the ability to accept they might need a little advise every once in a while. You have to follow to be able to be a good lead sometimes. more

I’ve noticed a few situations where your tone with customers became sharp. That can affect how clients see our business. What’s been challenging for... you lately?”Give a short improvement window Don’t drag it out:
1–2 weeks to show consistent change
Observe real interactions if this is just stress, you’ll see improvement quickly once addressed.
If it’s his natural temperament, it usually gets worse over time, not better.
Replace him  more

Review your entire recruitment process to ensure your selection is not dependent on only a CV, references and an interview. Assess for motivation,... personality, ability, competencies etc. Secondly, conduct an objective assessment of this employee's performance including behavior. By objective, I mean consider everything and not a simple focus on his recent outbursts. He has proved he could do the job from your own account so something has happened to change that either voluntarily or involuntarily. Do you part and apply policy. I hope you have policies and procedures to guide and ensure your remain objective and compliant. All the best.  more

Review your entire recruitment process to ensure your selection is not dependent on only a CV, references and an interview. Assess for motivation,... personality, ability, competencies etc. Secondly, conduct an objective assessment of this employee's performance including behavior. By objective, I mean consider everything and not a simple focus on his recent outbursts. He has proved he could do the job from your own account so something has happened to change that either voluntarily or involuntarily. Do you part and apply policy. I hope you have policies and procedures to guide and ensure your remain objective and compliant. All the best.  more

Have a chat with him - ask a few open-ended questions about how he is adapting to the job. Start with how you did when you were a new? Did you see... him not working with clients? If you did - you need to say something about it - for better or worse the customer is always right - not unless you have a line of them waiting at your door. If it happens again he may not be a good fit.  more

Damn, I can’t believe how bad these responses are. I need everyone here to pick up their HR employee handbook and start learning your rights as the... employer and employee. I’m genuinely concerned about the legal ramifications you may find yourself in. This post has everything from ageism to HIPAA violations. Save yourself and just inform HR.  more

Trust me there is a lot of internal work politics against him... Old team members have a tendency of teaming up against new staff... Sometimes even... including supervisors themselves..

Another common cause of emotional instability in work spaces is joining an organisation and later discovering that their is a lot of salary discrepancies.Its painful to find that the people you supervise earn more than you-As u know by nature human beings honour, respect and easily do assignments or instructions from those who have a higher economic status..

As a company or HR kindly check your salary structures, organisation policy etc does it accommodate all?
Just my humble view/opinion  more

engage a professional with him on ADHD, he may have anger issues that he needs to be addressed he may not know that he behaves like that.

Bounce that guy, he’s not ready to work.

Talk to them directly about the changes you've seen. Something could be going on in their personal life!

Did you contact any of the referees that he listed before employing him? It might be his behaviour, but best to have a chat with him and let him know... that his attitude is causing concern since he has snapped at customers  more

Possible reasons,:
1. He might have noted some substantial salary difference between him and colleagues. If you can assure him of your concerns or... just go ahead to supprise him on the next payment schedule before you even engage him if you really need this guy.

2. There could also be poisonous employees/colleagues who have spoken I'll about the job. So he now does not value the job until it gets out of his hands. Immediate and private cautioning is urget if the situation is like that.

3. Check his distance from work to office and possibly his means of mobility. He may be getting stressed by distance, traffick, transportation difficulties and possibly insufficient sleeping time. Discuss with him to ascertain this possibility.

4. After getting a job at age 40, he is possibly glued or addicted to social media at night, making him restless and lacking concentration at work.
He needs friendly advise before he looses his job and go back home to begin another job hunting.

Contact me for more hint on these. 024 111 42 71  more