Key Skills & Qualifications:


Education: Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a related discipline.
At least 1 year of experience in a research, insights, or customer service role.
Strong analytical and problem-solving skills verbal and written communication
Proficiency in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
Empathetic, detail-oriented, and results-driven
Able to manage multiple feedback channels and prioritize key insights
Team player with a customer-first mindset


Key Competencies


Collect customer feedback via surveys, interviews, reviews, and support channels
Analyze trends in feedback and prepare weekly/monthly insight reports
Identify pain points in the customer journey and suggest improvements
Collaborate with departments (Sales, Marketing, Production) to share findings
Track and report customer satisfaction metrics such as NPS and issue resolution