Direct supervision of all Area Managers and Branch managers.
Set KPIs and budgets for all areas and branches.
Oversee day-to-day branch operations.
Deliver and achieve operational targets as per KPIs and budget.
Drive business growth through market activations
Maintain and optimize operational costs
Maintain adequate head count in all branches
Follow up and ensure consequence management for all implicated staff
Manage both staff and client churn rate at acceptable levels
Responsible for staff recruitment in your division in coordination with the HR Department.
Play a pivot role in implementing organizational activities.
Develop a best practice framework bench marked from competitors.
Training of field level staff to develop the skills, knowledge and desired attitude for the ongoing working staff for performing the higher responsibilities.
Designing plan for the delinquency management.
Checking and monitor on sample basis whether the bills & vouchers of expenditure of the branch are justified.
Accept any appeal against any punishment imposed by the Branch Manager and Area Manager and conduct the necessary investigation.
Recommend to transfer employees if needed.
Signing of the house rent agreements for the office where you sit on behalf of the organization. Recommend for special approval of the rent above the ceiling and for providing advance.
Furnish appropriate information and analyses the report of each month in the prescribed form of the organization and take necessary steps for development. If necessary.
Leave approvals for annual, sick and maternity leaves of the Area and Branch Managers.
Responsible for new area survey and new branch expansion.
Manage/handle any situation which may arises in the region such as natural disaster, fraud, misappropriation, forgery, robbery etc. and any other external/internal issues which may disrupts the operational activities.
Make decisions/recommendation during emergencies according to the situation with proper consent of the Head Office management.
You have to spent 18 working days, in a month for visiting/monitoring branches. Branch visiting/ monitoring target is 1-2 times in a month (depends on number of the branches).
You are responsible to settle Audit & FMPU findings.
You have to visit 2 Over dues / Bad debts during branch visit.
Any other duties that may be assigned to you by the management.