Direct supervision of all Regional Managers, Area managers and Branch managers.
Set KPIs and budgets for all regions, areas and branches.
Oversee day-to-day branch operations.
Deliver and achieve operational targets as per KPIs and budget.
Drive business growth through market activations
Review set policies and processes
Maintain and optimize operational costs
Maintain adequate head count in all branches
Routine monitoring and visits to branches
Follow up and ensure consequence management for all implicated staff
Develop with HR staff capacity and succession plan
Develop a best practice framework bench marked from competitors
Ensure client satisfaction based on customer surveys
Ensure staff satisfaction based on employee surveys
Manage both staff and client churn rate at acceptable levels