Responsibilities:

Management of tenant files, ensure all files are neat, clearly marked and all relevant correspondence and documents are filed daily.
Preparing and issuing all cover letters according to the lease agreements and follow ups as requested by the Estate Manager.
Ensure that all lease renewals processes are started at least 3 months prior to the expiry of the set lease/ license agreements and that they are completed timely.
Receive and log complaints and enquiries from tenants/customers and if unable to resolve forward them to the Estate Manager.
Assist in preparing tenants newsletters and memos.
Follow up on all outstanding documentations such lease/licenses.
Ensure the rent and service schedules are updated accordingly as per the lease/licenses.
File and deliver Invoices, receipts and ensure proper record of the same for each tenant files when issued by the Finance department.
Assist the maintenance department in sourcing and keeping record of replacement parts, fittings and consumables at Arcadia at Greenpark and Superior Homes Offices.
Prepare procurement documents and supplier invoices for the Finance department to approve and pay on time.

Requirements:

Excellent communication skills, both verbal and written.
Working knowledge of industry standards and regulations.
Proven work experience as an Assistant Property Manager or similar role.
Strong organizational and time management skills.
Excellent interpersonal and conflict resolution skills.