Supervisors are professionals who oversee the day-to-day operations of an organization by smoothly implementing management decisions in their unit by focusing on a few key points.

RESPONSIBILITIES:

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

Organize workflow and ensure that employees understand their duties or delegated tasks

Monitor employee productivity and provide constructive feedback and coaching

Receive complaints and resolve problems

Maintain timekeeping and personnel records

Pass on information from upper management to employees and vice versa

Prepare and submit performance reports

Decide on reward and promotion based on performance

Hire and train new employees

Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

REQUIREMENTS:

Proven experience as supervisor or relevant role

Familiarity with company policies and legal guidelines of the field

Ability to learn a variety of job descriptions

Excellent communication and interpersonal skills

Outstanding organizational and leadership skills

Good knowledge of MS Office

Diploma/Certificate in first line management or relevant field

High school diploma; BSc/BA in management or relevant discipline will be considered an advantage