Job Description
Customer Problem Resolution

Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
Identifies the resources needed to solve the issue and estimates the effort required.
Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations

Implements technical solutions at Point of Presence sites in compliance with approved policies, procedures and work standards.

Business Continuity and Disaster Recovery

Implements disaster recovery plan as and when needed.

Facility and Infrastructural Maintenance

Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
Maintains engineering equipment.
Diagnoses network and device problems and implements technical or procedural solutions.
Performs Quality Control on structured cabling and related projects on all sites and other  Facility.
Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.
Demonstrate (Key competencies)

Educational Qualifications & Functional Skills:

A Bachelor’s degree in Engineering or Technical discipline.
3 years relevant experience in the IT/Telecommunications field.