We are seeking a detail-oriented and proactive Experienced Operations Officer to oversee the day-to-day operational activities of the company. The role involves ensuring efficient loan processing, documentation, disbursement, repayment monitoring, and compliance with company policies and regulatory standards. The Operations Officer will play a critical role in maintaining operational excellence, customer satisfaction, and sustainable business growth.

Key Responsibilities


Supervise and manage daily operational activities across loan processing, disbursement, and repayment.
Review and validate loan applications, ensuring proper documentation and compliance with credit policies.
Monitor loan disbursements to ensure accuracy, timeliness, and adherence to approval terms.
Track repayments, reconcile accounts, and follow up with credit and recovery teams to minimize defaults.
Ensure compliance with regulatory requirements (CBN, AML/KYC, Data Protection, etc.).
Maintain accurate records of all loan transactions, customer files, and operational activities.
Develop and implement operational processes that improve efficiency and reduce risks.
Liaise with the finance, credit, internal control, and customer service teams to ensure seamless loan operations.
Generate periodic operational and financial reports for management decision-making.
Support automation and digital transformation of operational workflows.
Provide training and guidance to junior staff to ensure adherence to standard operating procedures (SOPs).


Requirements & Qualifications


Bachelor’s degree in Business Administration, Finance, Economics, Accounting, or related field.
Minimum of 3–4 years proven experience in operations within a  financial institution.
Strong understanding of loan processing, credit administration, and repayment structures.
Knowledge of regulatory compliance requirements in the financial services sector.
Excellent organizational, problem-solving, and multitasking skills.
Proficiency in Microsoft Office Suite and core banking/loan management systems.
Strong communication and interpersonal skills.
High ethical standards, integrity, and attention to detail.


Competencies


Strong operational and analytical skills.
Process improvement and workflow optimization.
Ability to manage multiple priorities under pressure.
Team collaboration and leadership.
Customer-centric approach to service delivery.