Department/Unit: JSI/Nigeria Country Operations
Reports to: JSI/Nigeria Country Director
FSN Grade: 7
DESCRIPTION:
The JSI/Nigeria IT Officer will play a key role in supporting the IT function for all the JSI Research & Training Institute, Inc (“JSI”) projects in Nigeria. The IT Officer will support the JSI/Nigeria Country Office IT needs toward achieving JSI’s project/s goals and objectives. The IT Officer will be the primary point of contact for all JSI IT needs and will set up and maintain functioning IT equipment, software, and systems as well as assist all JSI/Nigeria staff in developing and effectively utilizing information technology and provide ongoing IT support for the office.
Based in the JSI/Nigeria office in Abuja, the IT Officer will work closely with and under the supervision of the Country Director. 
RESPONSIBILITIES: 

Provide technical support for hardware, software, and network issues 
Troubleshoot and resolve technical problems via phone, email, or in person 
Configure and maintain computer systems, laptops, and mobile devices 
Install and update software and hardware 
Monitor system performance and report issues promptly to management 
Collaborate with the HQ Helpdesk team to resolve complex technical issues 
Document technical issues and resolutions
Coordinate and maintain the setup of secure data systems
Ensure that necessary hardware, software, and communications equipment are acquired, installed, and maintained. This includes troubleshooting errors and issues.
Coordinate with the various teams within the office on the establishment of a file-sharing system through AO Docs and/or Google Docs to allow for efficient and effective collaboration and file-sharing
Establish and enforce IT policies, standards, practices, software manuals, and security measures
Set up, maintain, and support the program server, all individual computers, and the network systems.
Ensure all video conferencing equipment is functioning properly and help with meeting setup and shooting troubleshooting as necessary
Work with the internet provider to ensure optimal internet functionality and service
Ensure that all software licenses and software, including anti-virus, are all up to date
Facilitate real-time backup of all program office files, databases, and hard drives weekly
Update the IT system with relevant advancements in information and communications technology
Provide IT support to all staff as needed; train program staff to operate efficiently and effectively utilize IT systems when required
Provide technical assistance to staff to enhance the quality of activities and deliverables, such as presentations and reports.
Work with senior management to develop short- and long-term IT goals and objectives to properly identify the needs of the office
Other duties as assigned

QUALIFICATIONS:

Bachelor’s degree in computer science, software engineering, information technology or a relevant field
At least 4 years of relevant experience in the field of information technology
Extensive knowledge and skills in the use of Microsoft Word, and Excel and comfortable in a Windows PC environment as well as Google/Google apps
Strong knowledge of business applications and IT operations
In-depth technical knowledge of PC hardware
Strong prioritization, problem-solving, and analytical skills; ability to work under pressure with diverse colleagues
Excellent verbal and written English
Strong communication, and interpersonal skills and ability to work as part of a team and individually
Must be able to maintain confidentiality for all project and staff proprietary matters
Proficiency in Windows, MacOS, and Mobile operating systems 
Experience with IT service management software 
Excellent problem-solving and communication skills 
Ability to work independently and as part of a team 
Experience with cloud-based technologies (AWS, Azure, Google Cloud)
Familiarity with ITIL best practices 
Certification in cyber security and networking

Note

JSI has a zero-tolerance policy for any form of abuse, exploitation or violence. We take every measure to prevent such incidents and to ensure compliance to our donors. We will expect all our employees/Consultants/Interns/Volunteers to commit to protecting children, young people and vulnerable adults from harm and abide by our safeguarding policy.
JSI is an equal opportunity employer and encourages individuals from diverse backgrounds to apply.