Supervision of all Regional Managers, Area managers and branch managers
Set KPIs and budgets for all regions, areas and branches.
Oversee day-to-day branch operations.
Deliver and achieve operational targets as per KPIs and budget.
Develops and executes strategies to increase business sales and profits.
Researching market trends and opportunities, data analysis.
Develop a good marketing plan for the company’s products and business.
Liaison with other service providers, creating new business opportunities.
identifying methods to increase productivity and company operations.
Building a sound relationship with company business partners, vendors and customers.
Making reports, reports collection and consolidation
Making monthly summary of the relocated branches.
Analyze client or customer feedback to improve the business plan.
Maintain and optimize operational costs
Routine monitoring and visits to branches
Develop a best practice framework bench marked from competitors
Ensure client satisfaction based on customer surveys
Ensure staff satisfaction based on employee surveys
Manage both staff and client churn rate at acceptable levels
Other duties assigned.