Duties and Responsibilities

First point of contact for guest enquiries; providing information and directing them appropriately
Assist and liaise with the internal team in the planning and preparation of office functions e.g. meetings, parties, retreats and conferences
Maintain an up-to-date contact database of experts, clients, suppliers and other stakeholders
Maintain a safe, clean and tidy reception area at all times
Supervise the cleaning staff and ensure they keep the desired standards.
Receive, sort and distribute mail and other deliveries
Manage general office correspondence
Man the reception at all times and ensure backup when absent from the reception desk
Maintain and manage an adequate inventory of office supplies e.g. stationery.
Maintain a record of invoices, delivery notes and the general filing system for all correspondence
Provide clerical assistance to the internal team as required e.g. photocopying and filing.
Provide administrative support to the office team as may be necessary.

Person’s Specifications

Diploma in Front Office Operations/Customer Service or admin
At least 2-years’ experience working as a front office admin
Knowledge of Administrative and Front desk procedures
Reliable, Customer focused and service-oriented
Flexible-able to work outside the normal working hours
Superior verbal and written communication skills
Good interpersonal and relationship-building skills, emotionally intelligent individual
Professional appearance, courteous and friendly attitude.
Active listener and attentive to detail
Proficiency in MS Office suite.