Key Responsibilities


Oversee daily hotel operations and ensure all departments function smoothly.
Develop and implement strategies to enhance guest satisfaction and overall experience.
Manage budgets, financial plans, and cost control measures to maximize profitability.
Supervise and train hotel staff, ensuring high levels of performance and customer service.
Maintain hotel standards in line with company policies and industry regulations.
Handle guest complaints and feedback to ensure prompt and professional resolutions.
Monitor occupancy rates and revenue trends to develop marketing and promotional strategies.
Ensure compliance with health, safety, and security regulations.
Build and maintain relationships with vendors, suppliers, and key stakeholders.
Implement and improve operational procedures for greater efficiency.


Requirements


Candidates should possess an HND in relevant fields with 5 years work experience.


Benefits Attached


Service charge – yes
Layover - yes
Staff meal - yes