The Assistant Manager – Trust Administration is responsible for overseeing the end-to-end administration of the Trust Funds portfolios, ensuring accurate, timely, and compliant processing of payments, receipts, allocations, reconciliations, and reporting. The role ensures effective coordination between front-office client interactions, back-office operations, and fund accounting functions, while maintaining operational efficiency, compliance with trust mandates, and a high standard of client service.


Roles and Responsibilities


Strategic & Operational Leadership
Understand and align with the company’s vision, mission, and objectives.
Stay up to date with the legal and regulatory framework governing the Trusts business.
Monitor, review, and continuously improve operational policies, controls, and processes across the Trust portfolio.
Oversee daily operations across Front Office, Back Office, and Fund Accounting functions, ensuring timely, accurate, and compliant execution of all transactions.
Review and approve key operational outputs, including payment requests, income distributions, and reconciliations.
Maintain oversight of workload allocation, task prioritization, and adherence to internal SLAs.
Client Service & Relationship Management
Oversee client inquiries and ensure professional, timely responses.
Support Front Office in resolving escalated client issues.
Ensure client communication and documentation standards are consistently met.
Promote a client-first culture throughout all operational activities.
Control, Compliance & Risk Management
Ensure all processes comply with internal controls, trust mandates, and regulatory requirements.
Review reconciliation reports, payment authorizations, and exception logs for accuracy.
Support internal and external audits, ensuring timely closure of findings.
Monitor and strengthen internal controls to safeguard client and company assets.
Reporting & Performance Monitoring
Consolidate, review, and submit operational reports, reconciliations, and management accounts to senior management.
Track and report on team KPIs and identify process bottlenecks.
Recommend and implement process efficiency improvements.
Support strategic planning, budgeting, and process automation initiatives.
People Leadership & Development
Provide supervision, guidance, mentoring, and performance feedback to team members.
Foster a collaborative, high-performance culture emphasizing accountability and continuous improvement.
Identify training needs and oversee onboarding of new staff.
Lead team briefings to align objectives and priorities.
Occasional & Ad-hoc Duties
Participate in systems and operational framework development.
Engage in internal committees or ad-hoc projects as required.


Requirements

Academic and Professional Qualifications


Education: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field.
Experience: Minimum 3–5 years in fund administration, trust operations, or financial services, including at least 2 years in a supervisory or team lead role.


Technical Knowledge & Skills:


Strong understanding of administration operations, reconciliations, client servicing, and regulatory frameworks.
Knowledge of Trusts, financial operations, and internal control processes.
Training in Anti-Money Laundering (AML) regulations is an added advantage.