We are looking for ambitious and motivated graduates to join our team as Customer Account Associate – Graduate Trainees. This program is designed to provide fresh graduates with hands-on experience in customer account management, service delivery, and client relationship building. Successful candidates will undergo structured training, mentorship, and on-the-job learning to prepare them for future roles within the organization.

Key Responsibilities


Learn and support the management of customer accounts under supervision.
Assist in handling customer inquiries, requests, and complaints in a professional manner.
Participate in processing customer orders, account updates, and documentation.
Work with senior associates and managers to understand account management processes.
Maintain accurate records of customer interactions and transactions.
Contribute to building strong customer relationships through effective communication.
Support internal teams (sales, operations, and finance) in resolving customer issues.
Participate in training sessions, workshops, and performance reviews as part of the graduate trainee program.


Requirements


Strong communication and interpersonal skills.
Eagerness to learn and build a career in customer account management.
Ability to work collaboratively in a team environment.
Basic proficiency in MS Office Suite (Word, Excel, PowerPoint).
High level of professionalism, adaptability, and a positive attitude.


Key Competencies


Willingness to Learn
Customer Service Orientation
Teamwork & Collaboration
Time Management & Organization
Problem-Solving Ability