We are seeking a highly skilled and result-oriented  Recovery Officer to manage debt recovery processes, negotiate repayment terms, and maintain positive client relationships. The role involves proactive follow-up on delinquent accounts, implementing effective recovery strategies, and ensuring compliance with company policies and regulatory guidelines.

Key Responsibilities


Manage and oversee recovery of overdue loans, accounts, or payments from individuals and businesses.
Contact debtors via phone calls, emails, and physical visits to negotiate repayment plans.
Develop and implement effective strategies to minimize non-performing loans (NPLs).
Maintain accurate records of all recovery activities, payments, and agreements.
Conduct field visits to track and recover outstanding debts.
Liaise with legal teams to escalate cases requiring litigation.
Provide periodic reports on debt recovery status, risks, and recommendations.
Ensure compliance with organizational policies and regulatory requirements in all recovery processes.
Build strong relationships with clients to encourage timely repayment and prevent future defaults.
Support management in developing policies to enhance collection efficiency.


Requirements & Qualifications


Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
Minimum of 3–4 years proven experience in debt recovery, collections, or credit control.
Strong negotiation, persuasion, and conflict-resolution skills.
Excellent communication (written and verbal) and interpersonal abilities.
Ability to work under pressure and meet recovery targets.
Good knowledge of debt recovery laws, credit management, and financial regulations.
Proficiency in Microsoft Office Suite and relevant CRM/loan management software.
Strong analytical and problem-solving skills.


Competencies


Results-driven and target-oriented.
High level of integrity and professionalism.
Strong organizational and time management skills.
Ability to handle sensitive financial information with confidentiality