A high-profile company in the financial services and technology sector is seeking an Assistant General Manager (AGM), Operations, to provide strategic leadership and drive operational excellence across its revenue and compliance operations.

This is a senior executive role requiring exceptional leadership, strong stakeholder engagement, and the ability to build and maintain high-level relationships with government agencies, financial institutions, and other strategic partners.

Role Overview

The AGM, Operations will:


Lead the organisation’s Revenue Operations, encompassing revenue assurance, financial reconciliation, compliance management, and technology-driven tax processing.
Collaborate with senior management to formulate and implement strategies that increase revenue generation and ensure full regulatory compliance.
Oversee end-to-end digitalised operations to deliver measurable growth and operational efficiency.
Report directly to the General Manager, Operations, while providing regular updates to Executive Management and the Board.


Key Responsibilities


Strategic Leadership & Stakeholder Engagement


Develop and implement strategies to enhance internally generated revenue (IGR).
Build and sustain strategic relationships with key stakeholders, including government MDAs, regulatory bodies, financial institutions, and high-value taxpayers.
Represent the organisation at high-level meetings and strategic forums, presenting reports and providing insight for decision-making.


Operational Excellence

Direct and manage the entire Revenue Operations function, ensuring seamless revenue generation, reconciliation, fraud prevention, and compliance.
Lead the deployment and optimisation of ERP and other enterprise-wide technology platforms.
Set growth targets, enforce internal controls, and ensure operational processes meet world-class standards.


Performance Management & Reporting

Drive quarterly and annual revenue targets, analyse variances, and consolidate financial statements for management use.
Mentor and develop senior managers to deliver quality and effective services while maintaining accountability.
Oversee the production and presentation of daily, weekly, and periodic revenue reports to the General Manager, Operations, and to Executive Management.




Qualifications & Experience


Education


First degree in Social Sciences or a related field (minimum).
MBA (from a first-generation or Federal University) required.
Professional qualification such as FCA is a strong advantage.


Experience

Minimum of 12 years’ relevant experience in banking operations, financial services, or revenue management, with at least 5–7 years in senior management or executive leadership positions.
Robust expertise in enterprise systems or ERP implementation.
Demonstrated track record of strategic stakeholder engagement, relationship management, and operational strategy at executive level.


Skills

Strong strategic and analytical thinking, with excellent problem-solving ability.
High-level communication and presentation skills.
Persuasive, goal-oriented, and capable of motivating teams to achieve ambitious targets.
Proficiency in Microsoft Office and data analytics tools.




Key Performance Indicators


Sustained growth in quarterly and annual revenue generation.
Expansion of taxpayer database and effective stakeholder relationship management.
Operational efficiency and adherence to regulatory requirements.
Successful implementation of technology-driven process improvements.