Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.
Determine and implement the procedures and standards of an effective filing system.
Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
All inquiries to be dealt with within 24 hours.
Ensure the strict confidentiality of information passing though the office
Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
Ensure that all potential and real hazards are reported and rectified immediately.
Perform any other duties as assigned to them by management.


Skills, Knowledge and Expertise


Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well-versed in professional and personal etiquette
Good Communication skills
Outgoing with a positive learning attitude