Key Responsibilities


Provide administrative support for the marketing office.
Coordinate and arrange appointments and schedules.
Maintain filing system.
Handle phone calls.
Handle daily correspondence/financial documents such as purchase order, expenses claims, etc. 
Handle all agencies/vendors invoices and act as point of contact for billing matters.
Assist Marketing Manager (or... Director of Sales & Marketing) in creating and implementing all Marketing activities, including but not limited to: Creation and print of collateral, promotions & packages, advertising, Market analysis, coordinating shoots by external parties, content shooting, editing and posting and social Media calendar 
Maintain hotel listings in online and offline media.
Handle site inspection.
Plan, coordinate and implement direct marketing, both on- and offline.
Maintain guest database for mailings.
Liaise with F&B department to promote F&B outlets.
Assist in the creation of the media and marketing plan.
Conduct competition checks and benchmarking on a regular basis.
Create office presentations.
Create, coordinate and maintain giveaways and collateral.
Upload and maintain picture storage and distribution systems (Picture Park).
Provide content and images for websites according to CI.
Ensure content and photography of 3rd party websites is maintained. 
Ensure compliance with Corporate Identity guidelines
Maintain updates of corporate marketing guidelines and inform colleagues.
Attend marketing relevant meetings.
Play support role in developing hotel Marketing budget and update budget figure periodically.
Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
Stay updated with the latest developments in the hotel including all activities, promotions, rates of the hotel.


Skills, Knowledge and Expertise


Bachelor’s degree in hospitality or in Communication & Marketing.
Minimum 6 months internship in a (hotel) marketing department
English – excellent oral and written skills
Knowledge of Marketing basics 
Knowledge of graphic and print technical terms
Excellent skills in Microsoft office
Knowledge of creative programmes such as photo-shop, indesign etc is a plus more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
Support the Revenue & Reservations Manager and the Reservation Agents in their day-to-day activities and to assist them in achieving their personal and team objectives.
Determine and implement the procedures and standards of an effective filing system.
Maintain an... up-to-date operating manual of the department, incl. policies and procedures, rules and regulations
All inquiries to be dealt with within 24 hours.
Ensure the strict confidentiality of information passing though the office
Maintain the highest standards of professionalism, ethics, and attitude toward all hotel guests, clients, and colleagues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel’s policy on fire, hygiene, health & safety.
Ensure that all potential and real hazards are reported and rectified immediately.
Perform any other duties as assigned to them by management.


Skills, Knowledge and Expertise


Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well-versed in professional and personal etiquette
Good Communication skills
Outgoing with a positive learning attitude more

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:


Manage department contracts and purchasing requests.
Establish, update and maintain departmental files and records.
Creates databases, performs data entry, participates in purchasing projects by researching or providing relevant information; prepares reports... accurately and within the allowed time frame.
Authorizes payment for purchases by forwarding receiving documentation.
Liaison with the accounting department to reconcile invoices and purchase orders.
Keeps information accessible by sorting and filing documents.
Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
To understand and strictly adhere to the Hotel’s Employee rules & regulations.
To report for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties as assigned to him/her by management.


Skills, Knowledge and Expertise


Degree/ Diploma in Procurement from a recognized learning institution
 No work experience is required
 Less than one year since completion (2024/2025)
 Kenyan Citizen
 Completed coursework (If even if not graduated)
 Ability to work and communicate in a multinational environment
 Excellent grooming skills and must be well-versed in professional and personal etiquette
 Good Communication skills
 Outgoing with a positive learning attitude more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
Create the hotel media and marketing plan.
Implement media and marketing plan and coordinate with agencies.
Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
Plan,... coordinate and implement direct marketing, both onand offline.
Maintain guest database for mailings.
Liaise with F&B department to promote F&B outlets.
Create, coordinate and maintain give-aways and collateral.
Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
Provide content and images for websites according to Corporate Identity.
Ensure content and photography of 3rd party websites is maintained.
Ensure compliance with Corporate Identity guidelines.
Act as brand custodian for hotel and Kempinski brand.
Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.
Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
Coordinate between hotel and Corporate Marketing and agencies whenever necessary.
Maintain updates of Corporate Marketing guidelines and inform colleagues.
Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
Pro-actively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
Follow the sales and marketing results and propose corrective actions if needed.
Take part in sales and marketing training programmes.
Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel.


Skills, Knowledge and Expertise


Degree/ Diploma in Marketing from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude more

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:


Maintain a hygienic kitchen and personal hygiene.
Ensure company’s standards are maintained.
Prepare and cook food according to the restaurant’s menu.
Clean and re-set their working area.
Adhere to occupational, health and safety legislation, policies and... procedures.
Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Assemble and prepare ingredients for menu items.
Assist with checking, receiving and storing of goods.
Maintain storage areas.
Establish and maintain professional and effective communication within the whole Food & Beverage Department.


Skills, Knowledge and Expertise


Degree/ Diploma in Culinary arts from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude. more

Key Responsibilities

Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:


Maintain a hygienic kitchen and personal hygiene.
Ensure company’s standards are maintained.
Prepare and cook food according to the restaurant’s menu.
Clean and re-set their working area.
Adhere to occupational, health and safety legislation, policies and... procedures.
Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Assemble and prepare ingredients for menu items.
Assist with checking, receiving and storing of goods.
Maintain storage areas.
Establish and maintain professional and effective communication within the whole Food & Beverage Department.


Skills, Knowledge and Expertise


Degree/ Diploma in Culinary arts from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude. more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to... ensure that equipment are back in inventory in good state of repair.
Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
Assist in the purchase of all AV equipment
Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
Manages and maintains Database Management Systems
Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
Prepare crystal reports
Solve technical and operational challenges in the scope of IT reported by users.
To support computers in hardware and software malfunction in coordination with all the departments.
To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
Maintain complete record of the systems related inventory.
Coordinate the timely repair of the faulty computer systems and equipment.
Establish and maintain procedures of the backup and restoration of all data and programs in the system.
Coordinate the data and emergency procedures in the event of system failure.
Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
Keep all systems and software up to the current release.
Advise hotel management on the existing and future systems being developed/implemented.
Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
Set up and maintain the office automation systems in the hotel.
Support Systems, local area network, and wide system office.
Handle all administrative in the information system office.
Assist the users on the use of the information systems in the hotel.
Prepare and maintain documentation n all hotel software applications.
Maintain and inventory listing of all computer hardware in the hotel.


Skills, Knowledge and Expertise


Degree/ Diploma in IT from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude. more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
Keep informed of hotel product and service knowledge in order to answer guest questions.
Answer all guest questions / requests in a friendly and... caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest
satisfaction.
Verify the physical status of room and updates Order Taker of any discrepancies found.
Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order
to meet Kempinski standards.
Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.


Skills, Knowledge and Expertise


Degree/ Diploma in Housekeeping operations from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
Perform spa treatments to a high standard.
Maintain hygiene and cleanliness of treatment rooms.
Manage levels of professional stock and supplies.
Refer and abide... by the spas standard operational procedures, policies and form manuals
Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests
Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are taken
Confirm the scheduled treatment with the guest before starting the treatment
Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately
Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague
Ensure products must are in place and refilled as per standard and act on any discrepancies
Serve post treatment drinks, having the knowledge of the properties of the refreshment
Make product recommendations.
Deliver personalized, individual service to all guests in the Spa and Fitness area.
Provide instructions and classes for a safe and inspiring fitness practice.
Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
Creating a workout plan/program with assigned client.


Skills, Knowledge and Expertise


Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (If even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude more

Key Responsibilities


Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If... needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling
payment to cashiers.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment
from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/ receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not
inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
Possess a working knowledge of the room reservation procedures.
Maintain the neatness of his/her working area.


Skills, Knowledge and Expertise


Degree/ Diploma in Hospitality/Hotel management from a recognized learning institution
No work experience is required
Less than one year since completion (2024/2025)
Kenyan Citizen
Completed coursework (Even if not graduated)
Ability to work and communicate in a multinational environment
Excellent grooming skills and must be well versed in professional and personal etiquette
Good Communication skills
Out going with a positive learning attitude. more