Develop and continually expand the target market of Trade and Cash Management products, provide Training and coaching and work actively with relationship managers, Treasury, Technical, Digital and operational retail banking.
Deliver Transactional Banking financial target for the business segment/portfolio assigned.
Initiate and implement customer service best practices and ensure that internal support is received from other departments for service quality improvements.
Maintaining the highest standards of customer service to maximize the returns from identified relationships and attract new business from targeted customers in terms of the Marketing and Business Development Market Plan
Responsible for product management, financials, volume, trend, and variance analysis for the portfolio.
Actively update and monitor the deal pipeline for growth. Enable business to measure impact and value derived from the revenue Centre.
Maintain adequate pricing of Trade and Cash Management products on a revenue/expense basis and ensure full collection of fees and commissions, whilst growing this revenue line for Revenue maximization.
Identify areas of improvement for existing products and processes and make recommendations.
Support the sector teams to achieve balance sheet growth targets (assets & liabilities)
Support the sector teams Income (interest & non-interest) targets.
Achieve Online banking enrolment targets
Achieve portfolio quality targets