We are looking for a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. The ideal candidate will diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. This role is vital to maintaining efficient IT operations and ensuring user satisfaction.

Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

Diagnose and troubleshoot hardware, software, and network issues

Install, configure, and maintain computer systems, software, printers, and other IT equipment

Provide support for Windows, macOS, Microsoft Office, and common enterprise applications

Track and document issues, solutions, and resolutions in the help desk ticketing system

Escalate unresolved issues to appropriate IT staff or higher-level support when necessary

Assist in maintaining IT inventory and managing user accounts and access permissions

Educate users on best practices and safe use of technology resources

Participate in system upgrades, rollouts, and IT projects as needed

Maintain confidentiality and data security best practices

Requirements:

High school diploma or GED; associate’s or bachelor’s degree in IT, Computer Science, or related field preferred

Proven experience as a Help Desk Technician or similar support role

Familiarity with IT systems, remote desktop applications, and help desk software (e.g., ServiceNow, Zendesk, Jira)

Working knowledge of networking principles, operating systems, and troubleshooting techniques

Excellent communication, interpersonal, and customer service skills

Strong organizational and problem-solving abilities

Ability to work independently and as part of a team